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LiekOMGEEZE
18th Dec 2011, 05:53 PM
My Sims 3 game freezes for about 3 seconds and then the computer goes to static and everything recovers? I'm not really sure how to fix this. It was working fine before. But after I updated my graphics card this started to occur. Is there something else I need to update when I update my graphics card?
whiterider
18th Dec 2011, 06:53 PM
Do you mean that you upgraded your graphics card - literally took the old one out and put a new one in - or that you updated your drivers, by downloading them from nVidia/ATI's website?
LiekOMGEEZE
18th Dec 2011, 08:25 PM
Updated my drivers, sorry. And I didn't download them from the website but I did it by clicking search for updates. I'm not sure if that makes a difference though.
whiterider
18th Dec 2011, 09:23 PM
It does. That's the best way to end up with the wrong graphics drivers installed. Never trust Windows. :)

What's your graphics card model? You can find out using these instructions: Game Help:System Specs - with that info, we can help you find the proper drivers (unless you already know where to get them).
LiekOMGEEZE
18th Dec 2011, 09:25 PM
ATI Mobility Radeon HD 5470
It's the one with the "maybes" on it on the list of graphics cards for sims 3
How can I uninstall the last update?
Also where can I get an update?
ellacharmed
19th Dec 2011, 01:26 PM
Get AMD drivers from AMD website: http://support.amd.com/us/gpudownload/Pages/index.aspx

Update in safe mode
===============
- Download the driver file
- boot to Safe mode (press F8 during boot-up),
- uninstall old driver via Control Panel
- reboot (You'll be defaulted to standard VGA drivers at low resolution)
- install new drivers
- reboot again

You may also want to verify that DirectX is current: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=8109
whiterider
19th Dec 2011, 03:41 PM
Presumably, since it's a Mobility rather than a real card, it'd need to updated from the laptop manufacturer's website - or am I wrong about the card?
LiekOMGEEZE
19th Dec 2011, 06:39 PM
How do I uninstall the old file in the control panel?
ajaxsirius
21st Dec 2011, 02:48 PM
@whiterider, as far as I know, Yes. Mobility Video Card owners should only obtain drivers from their laptop vendor.
whiterider
21st Dec 2011, 05:48 PM
Please let us know the rest of your Game Help:System Specs before you update anything, LiekOMGEEZE.

As a general point, uninstalling things through Control Panel is done via Control Panel -> Add or remove programs/Uninstall a program.