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The Sims 3 Crash Log Analyzer

by FordGT90Concept Posted 20th Aug 2010 at 10:11 PM - Updated 15th Aug 2014 at 7:07 PM by FordGT90Concept
2171 Comments / replies (Who?) - 25 Feedback Posts
I will no longer be watching the comments page after The Sims 4 launches on September 4, 2014.

Translations:
-Deutsch

Summary:
The Sims 3 Crash Log Analyzer (CLA) parses crash logs (xcpt*.txt) in the the Documents\Electronic Arts\The Sims 3 directory. It then attempts to discover what most likely caused the crash which CLA displays under the "Likely Cause" column.

This is a tool to help diagnose crashes. It is not a miracle worker.






System Requirements:
-Microsoft .NET Framework 4.0 Client Profile. Mac OS X is not supported.
-An internet connection is required to get the names of The Sims 3 executables. If you don't have an internet connection, it will ask for a "*.plf" file. Download the current version here and point to it when it requests it.


Usage:
Upon opening CLA, you will see a list of crashes and their likely causes. You can click on the corresponding buttons under solutions for assistance in solving those specific issues. If you are getting a lot of "Unknowns," you may either click on "Export to Text File" which prompts you to save it or click on "Copy BB Code" which copies the data to your clipboard to be pasted in the comments (see below) or the official Sims 3 Forums.

CLA does not delete any logs by default. If you wish to delete the logs, you can do so under the File menu.

Please note that download threads are not for game help and support.

While this program can be helpful in troubleshooting certain issues with your game, download threads are not meant to provide solutions to game problems. Please do not post your crash log stuff here to ask for further help - please use the Help section here at MTS, starting with this: Game Help:Sims 3 Game Problemwiki and following the instructions, each step, in order. This FAQ: Game Help:Sims 3 Crashingwiki can also be helpful. If you continue to have problems even after trying ALL of the steps in the above-linked two FAQs, you can post a new thread in the Help Q&A forums (there's a link at the top of every FAQ) and we will be happy to offer you help for your problems one-on-one. Make sure to include a detailed list of everything you've tried to fix the problem (not just "I've done the FAQs" but a description of the steps you took, in your own words) as well as the summary version of your system specs, using the form you can copy-paste from this page: Game Help:System Specswiki


Unknown Crashes:
If you are getting a lot of unknown crashes, you can use the "Copy to Clipboard" button and paste the results in the comments section.

This information may be used to expand the library of crashes the application can recognize.

Please be aware that is it very unlikely reporting unknown crashes will result in good, immediate advice to fix the crashes. I would recommend looking here for a list of things to try to fix the problem. If you happen to figure out what fixed the crashes you reported previously, please provide an update so that I can perhaps automate the detection of that specific type of crash for people that experience the same problem.


Additional Credits:
Sim Jett and members of the official The Sims 3 forums for testing and research.
Tags: #crash, #logs, #xcpt, #ts3, #sims 3, #dep, #laa, #error 12

Operating System: Windows
Utility Type: Miscellaneous
Plugin Type: Not Applicable

You must have the expansion or stuff packs listed below installed to use this custom content. Please see the post text for any exceptions.

TS3 Base Game

You need to be a Registered Member to be able to download from MTS. Registration allows you to thank and leave comments for the creators, see your download history, participate in the discussions and much more!

Basic Download and Install Instructions:

1. Download: Click the download link to save the .rar or .zip file(s) to your computer.

2. Extract: Use WinRAR (Windows) or Stuffit (Mac) to extract the .package file(s) from the .rar or .zip file(s).

3. Install the Microsoft .NET Framework 4.0 Client Profile if you don't have it already. Other than that, extract, run, and delete when done.

Need more information?
 
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2171 Comments / Replies (Who?) - 1860 Feedback Posts, 262 Thanks Posts
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Test Subject
#2 Old 20th Aug 2010 at 10:46 PM
I'll check for you if it works on a Mac. (through Mono, of course)
...
Nah, it doesn't work. Just spews some code at me and then does nothing. D:
Too bad, this is a cool program.
Rogue Redeemer
staff: retired moderator
#3 Old 20th Aug 2010 at 10:53 PM
*GASP* OMIGOSH, my game makes building anything even slightly medium scaled virtually impossible because it has always kept on crashing, I shall have to test this tool out!!
Thank you so much, this will be most useful.
Inventor
#4 Old 20th Aug 2010 at 11:06 PM
I don't really have a problem with my game crashing, but when it does it annoys me that I don't know why, so this is great ! Thanks
Scholar
Original Poster
#5 Old 20th Aug 2010 at 11:24 PM
Quote:
Originally Posted by LyeTastic
I'll check for you if it works on a Mac. (through Mono, of course)
...
Nah, it doesn't work. Just spews some code at me and then does nothing. D:
Too bad, this is a cool program.

What directory are the crash logs in (assuming it generates them)? Are they .txt and .mdmp files?
Scholar
#6 Old 21st Aug 2010 at 12:26 AM
Thank you so much for this new tool.You have already provided so much help with your LAA.Now its bedtime,but I'll check it carefully tomorrow.Big hugs.
Test Subject
#7 Old 21st Aug 2010 at 6:25 AM
This is awesome!
Thanks for such a neat tool!
Test Subject
#8 Old 21st Aug 2010 at 7:01 AM
I have had several unknown crashes and thought I'd copy and paste the results to help make this program even better in the future. As far as my crashes, they are definitely random. I can recall what may have triggered the latest crash (8/21/2010). I selected a painting that is from Desdren's Breuer Livingroom set. After I changed the color of the frame, the game started to freeze and then I was sent back to my desktop and the game had crashed. I am only operating the base game. I hope any of this helps. Here are the results:

Processor Name: Pentium(R) Dual-Core CPU E5200 @ 2.50GHz
Processor Architecture: x86
Graphics Processor: Intel(R) G45/G43 Express Chipset

[UNKNOWN] 12/4/2009 11:14:44 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3.exe
TS3 Version: 0.2.0.63
Installed RAM: 1.96 GiB
TS3 RAM: 828 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000010
Crash Address: 0x00a61e20 "C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3.exe":0x0001:0x00660e20

[UNKNOWN] 12/5/2009 1:56:34 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3.exe
TS3 Version: 0.2.0.63
Installed RAM: 1.96 GiB
TS3 RAM: 854 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000000
Crash Address: 0x006b9647 "C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3.exe":0x0001:0x002b8647

[UNKNOWN] 12/30/2009 5:22:31 AM
OS Version: 6.0.6002
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3.exe
TS3 Version: 0.2.0.79
Installed RAM: 1.96 GiB
TS3 RAM: 608 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0xfffee25f
Crash Address: 0x00891a90 "C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3.exe":0x0001:0x00490a90

[UNKNOWN] 5/25/2010 6:08:00 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3.exe
TS3 Version: 0.2.0.79
Installed RAM: 1.96 GiB
TS3 RAM: 608 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000000
Crash Address: 0x006bfa67 "C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3.exe":0x0001:0x002bea67

[UNKNOWN] 6/5/2010 2:00:55 AM
OS Version: 6.0.6002
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3.exe
TS3 Version: 0.2.0.104
Installed RAM: 1.96 GiB
TS3 RAM: 460 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000000
Crash Address: 0x006c4937 "C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3.exe":0x0001:0x002c3937

[UNKNOWN] 8/21/2010 1:42:08 AM
OS Version: 6.0.6002
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3.exe
TS3 Version: 0.2.0.104
Installed RAM: 1.96 GiB
TS3 RAM: 496 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000000
Crash Address: 0x006c4937 "C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3.exe":0x0001:0x002c3937
Theorist
#9 Old 21st Aug 2010 at 8:18 AM
this is actually perfect timing. my game actually crashed randomly yesterday, but luckily i wasn't too far into it or anything.

thank you so much for this. i'm going to try it out.
Scholar
#10 Old 21st Aug 2010 at 9:44 AM
Thank you for this tool. Unfortunately 7 out of my 8 crashes are unidentified*, but one was found to be a LAA problem, so I downloaded your LAA-tool to see if it helps.

*) They look similar to wescole07's crashes, so I'm not going to attach them here. Additionally they're older and I don't know the exact cause and situation when they happened, so I guess adding them would not be helpful.
Test Subject
#11 Old 21st Aug 2010 at 9:57 AM Last edited by ielena : 21st Aug 2010 at 10:24 AM.
Hello...

It crash randomly while playing, have custom content installed.
I have world adventures, ambitions, hels and the version is 4.32.007001

Here are my crashes.
Processor Name: Intel(R) Core(TM)2 Duo CPU P7450 @ 2.13GHz
Processor Architecture: AMD64
Graphics Processor: NVIDIA GeForce GT 230M

[UNKNOWN] 01/08/2010 1:14:54
OS Version: 6.1.7600
TS3 Path: C:\Program Files (x86)\Electronic Arts\Los Sims 3 Triunfadores\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 3,97 GiB
TS3 RAM: 724 MiB / 2,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x0000007c
Crash Address: 0x006b8d72 "C:\Program Files (x86)\Electronic Arts\Los Sims 3 Triunfadores\Game\Bin\TS3EP02.exe":0x0001:0x002b7d72

[UNKNOWN] 02/08/2010 1:51:45
OS Version: 6.1.7600
TS3 Path: C:\Program Files (x86)\Electronic Arts\Los Sims 3 Triunfadores\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 3,97 GiB
TS3 RAM: 573 MiB / 2,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x000000c8
Crash Address: 0x00a6d8f4 "C:\Program Files (x86)\Electronic Arts\Los Sims 3 Triunfadores\Game\Bin\TS3EP02.exe":0x0001:0x0066c8f4

[UNKNOWN] 12/08/2010 11:36:34
OS Version: 6.1.7600
TS3 Path: C:\Program Files (x86)\Electronic Arts\Los Sims 3 Triunfadores\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 3,97 GiB
TS3 RAM: 620 MiB / 2,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000000
Crash Address: 0x0095f0a7 "C:\Program Files (x86)\Electronic Arts\Los Sims 3 Triunfadores\Game\Bin\TS3EP02.exe":0x0001:0x0055e0a7

[UNKNOWN] 13/08/2010 12:56:38
OS Version: 6.1.7600
TS3 Path: C:\Program Files (x86)\Electronic Arts\Los Sims 3 Triunfadores\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 3,97 GiB
TS3 RAM: 689 MiB / 2,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000030
Crash Address: 0x0061266c "C:\Program Files (x86)\Electronic Arts\Los Sims 3 Triunfadores\Game\Bin\TS3EP02.exe":0x0001:0x0021166c

[UNKNOWN] 17/08/2010 18:41:16
OS Version: 6.1.7600
TS3 Path: C:\Program Files (x86)\Electronic Arts\Los Sims 3 Triunfadores\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 3,97 GiB
TS3 RAM: 716 MiB / 2,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000020
Crash Address: 0x00b6354a "C:\Program Files (x86)\Electronic Arts\Los Sims 3 Triunfadores\Game\Bin\TS3EP02.exe":0x0001:0x0076254a

Edit:

With 2 seconds playing XDD

[UNKNOWN] 21/08/2010 11:20:24
OS Version: 6.1.7600
TS3 Path: C:\Program Files (x86)\Electronic Arts\Los Sims 3 Triunfadores\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 3,97 GiB
TS3 RAM: 865 MiB / 2,00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x00000008
Crash Address: 0x004e27bb "C:\Program Files (x86)\Electronic Arts\Los Sims 3 Triunfadores\Game\Bin\TS3EP02.exe":0x0001:0x000e17bb
Scholar
#12 Old 21st Aug 2010 at 10:18 AM Last edited by Mehrlicht : 21st Aug 2010 at 10:54 AM.
After installing your LAA tool I just had two crashes.
They are "Unknown",like in the previous reports.

Processor Name: Processeur Intel Pentium III Xeon
Processor Architecture: x86
Graphics Processor: NVIDIA GeForce GTX 280

[UNKNOWN] 26/07/2010 19:44:44
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\Les Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 3,25 GiB
TS3 RAM: 1,58 GiB / 3,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000000
Crash Address: 0x006c5e07 "C:\Program Files\Electronic Arts\Les Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x002c4e07

[UNKNOWN] 05/08/2010 19:04:17
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\Les Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 3,25 GiB
TS3 RAM: 1,75 GiB / 3,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x427fcf55
Crash Address: 0x427fcf55 <unknown module>

THANK YOU so much for all your help and your hard work


N.B. I remember what I was doing as the game crashed:

1) 26/07/2010 Was decorating a house.Was trying to recolor the " Rose Bouquet" from "Wedded Bliss" created by Purplepaws.The flowers were on a table against a wall and as I wanted to click them with the design tool it was not responding well and....crash to desktop.

2) Since Ambitions its no more possible to enter the free camera in build mode.I have tried and tried...
05/08/2010 New try...After loading the game and the lot I was working on, pressed "F4" instead of "tab" ...And...the game began the process of opening the store. I didn't want that and immediatly tried to close it...CRASH to desktop.
Theorist
#13 Old 21st Aug 2010 at 2:13 PM
This sounds like a great tool, thank you :-)
Test Subject
#14 Old 21st Aug 2010 at 3:41 PM Last edited by captnmatt91 : 21st Aug 2010 at 4:45 PM.
Might I just add to the superb comments above me that this is an AWESOME tool.
Mk. So I had five crash logs dating back to June one was a LAA and I already fixed that-thank you again.

Here are the logs:

Processor Name: Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz
Processor Architecture: AMD64
Graphics Processor: NVIDIA GeForce 8800M GTS

[LAA CRASH] 6/4/2010 2:35:47 PM
OS Version: 6.0.6001
Installed RAM: 4.00 GiB
TS3 RAM: 79 MiB / 2.00 GiB

[UNKNOWN] 6/4/2010 8:05:09 PM
OS Version: 6.0.6001
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.104
Installed RAM: 4.00 GiB
TS3 RAM: 232 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x00000000
Crash Address: 0x00ac3017 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x006c2017

[UNKNOWN] 6/4/2010 11:27:53 PM
OS Version: 6.0.6001
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.104
Installed RAM: 4.00 GiB
TS3 RAM: 553 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c2a30 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c1a30

[UNKNOWN] 6/5/2010 2:42:26 PM
OS Version: 6.0.6001
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.104
Installed RAM: 4.00 GiB
TS3 RAM: 530 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005c2a30 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x001c1a30

[UNKNOWN] 8/4/2010 10:09:19 AM
OS Version: 6.0.6001
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 4.00 GiB
TS3 RAM: 896 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000008
Crash Address: 0x0040b8f7 "C:\Program Files (x86)\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x0000a8f7


The only things I can honestly remember is that during gameplay are the majority of crashes.. I don't ever go into town in fear of it crashing but now with the FAA thing Ill give it a shot and see how it does. Mainly what I do before I play is that I use Delphy's Sims 3 Dashboard and clear nearly all of the cache and fix any corrupted files (though I haven't had any for a while) and then go in the game a play. I don't really have any issues after I do all that but it might hiccup on me a few times. So yes I do have CC loll.
Merci!
Theorist
#15 Old 21st Aug 2010 at 4:23 PM Last edited by christmas fear : 21st Aug 2010 at 4:35 PM.
i guess i'll post my logs as well, if it would be helpful:

Processor Name: Intel(R) Pentium(R) Dual CPU E2220 @ 2.40GHz
Processor Architecture: x86
Graphics Processor: NVIDIA GeForce 7300 SE/7200 GS

[UNKNOWN] 8/5/2010 12:42:26 PM
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 1.76 GiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x72726162
Crash Address: 0x00c5051a "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x0084f51a

[UNKNOWN] 8/5/2010 12:42:36 PM
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 1.76 GiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x72726162
Crash Address: 0x00c5051a "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x0084f51a

[UNKNOWN] 8/5/2010 12:43:16 PM
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 1.76 GiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x72726162
Crash Address: 0x00c5051a "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x0084f51a

[UNKNOWN] 8/5/2010 1:37:08 PM
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 1.04 GiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x0000000c
Crash Address: 0x00401411 "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x00000411

[UNKNOWN] 8/20/2010 2:24:19 AM
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 969 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000014
Crash Address: 0x00c5f5cd "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x0085e5cd




-Does it crash while loading?

none of those crashes were from loading.

-Does it crash randomly?

the last, most recent crash happened while i was in map view, about to follow my sims to the park. i don't remember if it crashed IN map view, or while i was zooming in,

-Do you have custom content installed?

yes, including custom sims.

-Have you changed anything between crashing and not crashing?

from the most recent crash, i've deleted a package that was a mod which took of the fade on sims while zooming in. i haven't had problems since then, but i don't think that was what did it.

as for the earlier crashes, they happened in create a sim.
i don't have any 'custom skins' installed, but those sims were ones that used those skintones. i'm pretty sure 2 of the crashes were because of that. and the problem was fixed when i deleted the sims with that 'black' skintone.

there was one crash that happened around the time i was trying a challenge (it was the bachelor/bachelorette challenge) and while i was creating the fourth sim or so, it randomly crashed. that cause has been unknown.

i haven't had create a sim problems after those incidents, though.

-What version of The Sims 3 and Expansions do you have installed?

i have the sims 3 base, world adventures, high end loft, and ambitions. it's all patched to 4.2.
Scholar
Original Poster
#16 Old 21st Aug 2010 at 4:43 PM
Quote:
Originally Posted by Mehrlicht
[UNKNOWN] 05/08/2010 19:04:17
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\Les Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 3,25 GiB
TS3 RAM: 1,75 GiB / 3,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x427fcf55
Crash Address: 0x427fcf55 <unknown module>

That might be a DEP crash. <unknown module> is often indicitative of a DEP crash. I don't know why it didn't flag that.


Quote:
Originally Posted by christmas fear
[UNKNOWN] 8/5/2010 12:42:26 PM
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 1.76 GiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x72726162
Crash Address: 0x00c5051a "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x0084f51a

[UNKNOWN] 8/5/2010 12:42:36 PM
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 1.76 GiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x72726162
Crash Address: 0x00c5051a "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x0084f51a

[UNKNOWN] 8/5/2010 12:43:16 PM
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 1.76 GiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x72726162
Crash Address: 0x00c5051a "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x0084f51

Those three are practically identical. Were those three the Create-A-Sim crashes you described?


As for all the rest, I noted them in an archive.
Lab Assistant
#17 Old 21st Aug 2010 at 5:27 PM Last edited by Waterstar : 21st Aug 2010 at 5:30 PM. Reason: Didn't know it did all 4 D:
Unknown FTW
Code:
          Processor Name: Intel(R) Xeon(R) CPU            5150  @ 2.66GHz
  Processor Architecture: x86
      Graphics Processor: NVIDIA GeForce 7300 GT 

[UNKNOWN] 5/23/2010 10:01:07 PM
     OS Version: 6.1.7600
       TS3 Path: E:\Sims 3\Game\Bin\TS3.exe
    TS3 Version: 0.2.0.98
  Installed RAM: 1.99 GiB
        TS3 RAM: 712 MiB / 2.00 GiB
     Crash Type: ACCESS_VIOLATION reading address 0x00000008
  Crash Address: 0x00c64055 "E:\Sims 3\Game\Bin\TS3.exe":0x0001:0x00863055

[UNKNOWN] 5/24/2010 12:37:18 AM
     OS Version: 6.1.7600
       TS3 Path: E:\Sims 3\Game\Bin\TS3.exe
    TS3 Version: 0.2.0.98
  Installed RAM: 1.99 GiB
        TS3 RAM: 950 MiB / 2.00 GiB
     Crash Type: ACCESS_VIOLATION reading address 0x00000008
  Crash Address: 0x00c64055 "E:\Sims 3\Game\Bin\TS3.exe":0x0001:0x00863055

[UNKNOWN] 6/5/2010 9:08:29 PM
     OS Version: 6.1.7600
       TS3 Path: E:\Sims 3\Game\Bin\TS3.exe
    TS3 Version: 0.2.0.104
  Installed RAM: 1.99 GiB
        TS3 RAM: 771 MiB / 2.00 GiB
     Crash Type: ACCESS_VIOLATION reading address 0x00000008
  Crash Address: 0x00c8fe16 "E:\Sims 3\Game\Bin\TS3.exe":0x0001:0x0088ee16

[UNKNOWN] 8/1/2010 6:57:17 PM
     OS Version: 6.1.7600
       TS3 Path: E:\Sims 3\Game\Bin\TS3.exe
    TS3 Version: 0.2.0.110
  Installed RAM: 1.99 GiB
        TS3 RAM: 1.12 GiB / 2.00 GiB
     Crash Type: ACCESS_VIOLATION reading address 0xccccccfc
  Crash Address: 0x006c82b8 "E:\Sims 3\Game\Bin\TS3.exe":0x0001:0x002c72b8


Whoa, just noticed it crashed twice on the same files... hmm

EDIT: I don't remember anything about the crashes, but the game doesn't crash too often and I only have Base Game with plenty of CC and some store
Scholar
#18 Old 21st Aug 2010 at 5:27 PM
Thank you so much for your quick reply.Well,a DEP crash...I thought that it would no more happen, since I have followed all advices to prevent it.Maybe have missed something.

Here is a pic (sorry,its in French) of my DEP panel:





Should I add all EPS and Sps?
Thanks for your precious help.
Scholar
Original Poster
#19 Old 21st Aug 2010 at 6:46 PM
When you launch The Sims 3, it always starts the executable with the highest version number:

4 Ambitions
3 High-End Loft Stuff
2 World Adventures
1 The Sims 3

If the highest you have is Ambitions, you'd want to do add Ambitions (TS3EP02.exe) to the exception list. If the highest you have is World Adventures, you'd want to add World Adventures. You shouldn't need to add any that are below it because they aren't ran.
Lab Assistant
#20 Old 21st Aug 2010 at 8:17 PM
Can I love you now? XD

I think you may be the fix to my random crashing to the desktop!
Thank you sooooooo much.
Scholar
#21 Old 21st Aug 2010 at 9:22 PM
Thanks a lot for your precious info.
Test Subject
#22 Old 21st Aug 2010 at 9:27 PM
I have two unknowns, which crashed randomly during gameplay. I remember a glorious day when my game didn't CTD, but that was months ago, and I believe it was before I got Ambitions.

Quote:
[UNKNOWN] 8/16/2010 4:58:09 PM
OS Version: 6.1.7600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 1.94 GiB
TS3 RAM: 797 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x00000000
Crash Address: 0x776f6b5b "C:\Windows\system32\MSCTF.dll":0x0001:0x00015b5b

[UNKNOWN] 8/16/2010 6:08:32 PM
OS Version: 6.1.7600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 1.94 GiB
TS3 RAM: 761 MiB / 2.00 GiB
Crash Type: PRIV_INSTRUCTION
Crash Address: 0x6dd34713 "C:\Windows\system32\d3d9.dll":0x0001:0x00073713



Games: Base, WA, HELS, Ambitions
Patched: Yes
CC: Yes
Scholar
Original Poster
#23 Old 21st Aug 2010 at 10:06 PM
Those are both very interesting. MSCTF has to do with a Microsoft Text Service and d3d9 obviously is the Direct3D 9 core. You might try updating you graphics driver and running a stability test on it like FurMark (which would also tell you the temp of the card).


I'm thinking about adding code to make CLA automatically detect Custom Content, report version numbers, and report which games are installed because even if the launcher says you are fully patched, you might not be. It is difficult to know how many crashes are due to version conflicts between expansions/stuff packs.
Test Subject
#24 Old 22nd Aug 2010 at 12:30 AM
I love this tool thank you!! I have 2 unknowns so I thought I would post here.

-Does it crash while loading?
No
-Does it crash randomly?
Yes, most often when switching to map view or clicking on sim to follow them in town
-Do you have custom content installed?
yes, just mostly clothing though, no hairs or Sims
-Have you changed anything between crashing and not crashing?
Not that I know of!
-What version of The Sims 3 and Expansions do you have installed?
I have The Sims 3, WA, HELS and AMB all patched to latest (4.2something)

Here are my logs:

#1
Processor Name: Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz
Processor Architecture: x86
Graphics Processor: NVIDIA GeForce 9500 GT

[UNKNOWN] 7/23/2010 11:00:56 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 931 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0xf0ffce87
Crash Address: 0x004de3b3 "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x000dd3b3

[UNKNOWN] 8/20/2010 3:02:15 AM
OS Version: 6.0.6002
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 748 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000079
Crash Address: 0x00506d4a "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x00105d4a


#2
Processor Name: Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz
Processor Architecture: x86
Graphics Processor: NVIDIA GeForce 9500 GT

[UNKNOWN] 7/23/2010 11:00:56 PM
OS Version: 6.0.6002
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 931 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0xf0ffce87
Crash Address: 0x004de3b3 "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x000dd3b3

[UNKNOWN] 8/20/2010 3:02:15 AM
OS Version: 6.0.6002
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 748 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000079
Crash Address: 0x00506d4a "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x00105d4a

Thank you so much for making such a useful tool!
Lab Assistant
#25 Old 22nd Aug 2010 at 1:56 AM
I'm so thankful for this tool--I don't understand these things at all, and have never posted them before because I'm too embarrassed, lol.
These are my "unknowns"
My game doesn't crash while loading, but does crash randomly.
I have Base, WA, HELS and Ambitions
I have CC (a selection of various things) & my game is patched to 1.14/2.9/3.5/4.2

Processor Name: Intel Pentium III Xeon processor
Processor Architecture: x86
Graphics Processor: NVIDIA GeForce 8700M GT

[UNKNOWN] 7/12/2010 6:48:10 PM
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 952 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x212d1000
Crash Address: 0x781473e8 "C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCR80.dll":0x0001:0x000163e8

[UNKNOWN] 7/12/2010 10:47:31 PM
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 781 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x40000001
Crash Address: 0x00c5f58b "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x0085e58b

[UNKNOWN] 8/1/2010 10:47:13 PM
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 743 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0xee61a272
Crash Address: 0x00c5f59a "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x0085e59a

[UNKNOWN] 8/15/2010 8:46:33 PM
OS Version: 5.1.2600
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe
TS3 Version: 0.2.0.110
Installed RAM: 2.00 GiB
TS3 RAM: 979 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00008004
Crash Address: 0x00c5c9f2 "C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe":0x0001:0x0085b9f2

Thanks again for this
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