MSD, thanks for the help
even though it "wasn't" clear, I finally see where you were trying to direct me without telling me. A little bit more info would have helped. I would have said go to that page and look for the link "Sims 2 Game Help Support Forum" to post your problem. Even better, I would have posted the link and mentioned to go there to post. I've been on that page several times clicking onto links that didn't help. I just didn't scrolled down enough to see the link that would have helped. I would have thought it would have been under "Technical and Graphics Issues". This site is a little difficult to look for help at times.