Maybe you want to post about it in this thread:
http://www.modthesims.info/showthread.php?t=470302

Or this thread:
http://www.modthesims.info/showthread.php?t=406063


Here's the solution gave in the second thread:
MTS2:No Cookies Found^wiki


Looks like others are reporting the same problem. It's out of my hands, sorry.

I was able to download this and found that I have a "large address aware" issue, out of resources in other words. I play sometimes for hours upon hours, it throws me an error code 12 after a while, though not initially. I just grabbed a memory mod to limit to only necessary and grabbed your program (which as of right now was downloading fine for myself). I am updated to version 1.31.118 with Sims 3. I went to the page that allows one to disable the 3gb switch for vista. If that gives me issues, I'll just revert it back and stick to saving often, which isn't a bad idea anyway.

Thanks so much for this tool and how it references help pages for each problem. Sweet! Best to you!

Wonderful too many thank you from the heart I understand my crash thanks to this tool. But I don't know how to use the commant Prompt correctly so how do you increase the UserVA in an other way please?

it was working very well at first. but ever since i patched it to 1.31 or 11.0.84 i started getting the breaking point crash. so i took out my MODS folder to see if it was that and it crash again. Im playing Hidden Springs.

Processor Name: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz
Processor Architecture: AMD64
Graphics Processor: Intel(R) Graphics Media Accelerator HD (1.68 GiB)

Games Installed: The Sims™ 3 (1.31.118.015001), The Sims™ 3 World Adventures (2.0.86.002001 -> 2.17.2.011031), The Sims™ 3 High-End Loft Stuff (3.0.38.004001 -> 3.13.1.011031), The Sims™ 3 Ambitions (4.0.87.006001 -> 4.10.1.011031), The Sims™ 3 Late Night (6.0.81.009001 -> 6.5.1.011031), The Sims™ 3 Generations (8.0.152.011001), The Sims™ 3 Pets (10.0.96.013001), The Sims™ 3 Master Suite Stuff (11.0.84.014001)
Custom Content: Yes (4 found)



[UNKNOWN] 3/3/2012 9:03:06 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.1266
Installed RAM: 3.80 GiB
TS3 Free VM: 2.18 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x000003fc
Crash Address: 0x005c3b27 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x001c2b27

[UNKNOWN] 3/3/2012 9:10:55 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.1266
Installed RAM: 3.80 GiB
TS3 Free VM: 2.87 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x000003fc
Crash Address: 0x005c3b27 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x001c2b27

[UNKNOWN] 3/4/2012 12:09:17 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.27
Installed RAM: 3.80 GiB
TS3 Free VM: 3.39 GiB / 4.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058af16 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189f16

[UNKNOWN] 3/4/2012 12:11:40 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.27
Installed RAM: 3.80 GiB
TS3 Free VM: 3.39 GiB / 4.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058af16 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189f16

[UNKNOWN] 3/4/2012 12:19:15 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.27
Installed RAM: 3.80 GiB
TS3 Free VM: 2.86 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x000003fc
Crash Address: 0x005c3e47 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x001c2e47

You have to use the command prompt.


@queennewbooty09: Maybe you could try making a new neighborhood and see if it is save corruption?

-Does it crash while loading?
Yes. While start loading the startmenue.
-Does it crash randomly?
No. Everytime at the same point.
-Have you changed anything between crashing and not crashing?
Yes. I patched the Game. First withe the Luncher then with the Patcher from mod the sims.
-What version of The Sims 3 and Expansions do you have installed?
Sims 3
World Adventures
Ambitions
Late Night
Generations
Pets
High-End Loft Stuff
Fast Lane Stuff
Outdoor Living Stuff
Town Life Stuff

Processor Name: Intel Pentium III Xeon-Prozessor
Processor Architecture: x86
Graphics Processor: ATI Radeon HD 4600 Series (1 GiB)

Games Installed: Die*Sims™*3 (1.32.3.015002), Die Sims™ 3 Reiseabenteuer (2.17.2.011032), Die Sims™ 3 Luxus-Accessoires (3.13.1.011031), Die Sims™ 3 Traumkarrieren (4.10.1.011031), Die Sims™ 3 Gib Gas-Accessoires (5.8.1.011031), Die Sims™ 3 Late Night (6.5.1.011031), Die Sims™ 3 Design-Garten-Accessoires (7.3.2.011031), Die Sims™ 3 Lebensfreude (8.0.152.011001), Die Sims™ 3 Stadt-Accessoires (9.0.73.012001), Die Sims™ 3 Einfach tierisch (10.0.96.013001)
Custom Content: Yes (2 found)

[LAA CRASH] 31.01.2012 22:11:25
OS Version: 5.1.2600
Installed RAM: 3,19 GiB
TS3 Free VM: 204 MiB / 2,00 GiB

[UNKNOWN] 01.02.2012 14:06:19
OS Version: 5.1.2600
TS3 Path: D:\Eigene Dateien\Spiele\EAGames\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.1266
Installed RAM: 3,19 GiB
TS3 Free VM: 750 MiB / 2,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0xf46a6956
Crash Address: 0x006df8d3 "D:\Eigene Dateien\Spiele\EAGames\Game\Bin\TS3W.exe":0x0001:0x002de8d3

[LAA CRASH] 15.02.2012 15:48:30
OS Version: 5.1.2600
Installed RAM: 3,19 GiB
TS3 Free VM: 305 MiB / 2,00 GiB

[UNKNOWN] 10.03.2012 11:04:17
OS Version: 5.1.2600
TS3 Path: D:\Eigene Dateien\Spiele\EAGames\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.27
Installed RAM: 3,19 GiB
TS3 Free VM: 1,43 GiB / 2,00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058af16 "D:\Eigene Dateien\Spiele\EAGames\Game\Bin\TS3W.exe":0x0001:0x00189f16

[UNKNOWN] 10.03.2012 11:39:40
OS Version: 5.1.2600
TS3 Path: D:\Eigene Dateien\Spiele\EAGames\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.27
Installed RAM: 3,19 GiB
TS3 Free VM: 1,43 GiB / 2,00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058af16 "D:\Eigene Dateien\Spiele\EAGames\Game\Bin\TS3W.exe":0x0001:0x00189f16

[UNKNOWN] 10.03.2012 12:35:06
OS Version: 5.1.2600
TS3 Path: D:\Eigene Dateien\Spiele\EAGames\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.33
Installed RAM: 3,19 GiB
TS3 Free VM: 1,43 GiB / 2,00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058a666 "D:\Eigene Dateien\Spiele\EAGames\Game\Bin\TS3W.exe":0x0001:0x00189666

Please provide the whole "copy to clipboard" content.

-Does it crash while loading?
Yes, while it's loading the main menu.
-Does it crash randomly?
No, crashes at the same time every time.
-Have you changed anything between crashing and not crashing?
Yes, it only started crashing after I installed the most recent patch a few days ago.
-What version of The Sims 3 and Expansions do you have installed?
Sims 3, Ambitions, Late Night, Pets


Processor Name: Pentium(R) Dual-Core CPU E6500 @ 2.93GHz
Processor Architecture: x86
Graphics Processor: NVIDIA GeForce GTS 450 (1 GiB)

Games Installed: The Sims™ 3 (1.32.3.015001), The Sims™ 3 Ambitions (4.0.87.006001 -> 4.10.1.011031), The Sims™ 3 Late Night (6.5.1.011031), The Sims™ 3 Pets (10.0.96.013001)
Custom Content: Yes (458 found)

[WARNING WRONG EXE] 23/02/2011 10:14:35 PM
Message: Incorrect Executable - Expecting: TS3W.exe, Got: TS3EP03.exe.

[LAA CRASH] 21/08/2011 10:42:36 PM
OS Version: 6.1.7601
Installed RAM: 3.50 GiB
TS3 Free VM: 272 MiB / 2.00 GiB

[WARNING CUSTOM CONTENT] 23/10/2011 2:52:48 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.164
Installed RAM: 3.50 GiB
TS3 Free VM: 583 MiB / 2.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x000000a8
Crash Address: 0x00b101cd "C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x0070f1cd

[WARNING CUSTOM CONTENT] 09/03/2012 10:25:41 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.33
Installed RAM: 3.50 GiB
TS3 Free VM: 1.30 GiB / 2.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058a666 "C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189666

[WARNING CUSTOM CONTENT] 09/03/2012 10:26:35 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.33
Installed RAM: 3.50 GiB
TS3 Free VM: 1.30 GiB / 2.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058a666 "C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189666

[WARNING CUSTOM CONTENT] 13/03/2012 7:55:40 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.33
Installed RAM: 3.50 GiB
TS3 Free VM: 1.28 GiB / 2.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058a666 "C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189666

Any thoughts?

First, follow the instructions here:
http://simswiki.info/wiki.php?title....2C_Server_2008

Use the value for 4 GiB RAM.

If it is still crashing, I recommend trying to run the game without custom content. One of them might be breaking it.

If it still crashes, does the computer randomly restart? If it does, there's likely hardware problems.

Update... Error Code 12 is gone!! And I pushed my game hard to be sure, several times. No more crashing! WOOHOO! Thank you so much! You really helped me figure out my issue and gave me a workaround. You are appreciated! Rec'd your program over at Sims 3 site

EDIT: You mentioned "if your computer is restarting" in the post above.. My pc used to a bit back (a few years ago) and it was because my cpu was overheating.. I think it can do that with graphic cards too... ? Just thought I'd pop that in there... just in case.

Yeah, failing motherboards, bad sticks of RAM, components overheating, power supplies not delivering stable power, bad hardware drivers, and failing SATA ports, are among the many things that can cause a computer to restart without warning. No amount of software (except the case of bad drivers) will be able to fix it.

LOL You're giving me bad memories!! Lots of them. Including when I sparked a mobo out of commision! **shiver**

You seem to have quite a bit of experience. I respect that & hope not all of that was learned from experience. Thanks again for the fix!

Have a great day.
**xts**

Thank You.
My Game is running again.
I deled all custom content.
Know it works again.

Thanks!!!!

I am having a problem with this . Keeps saying i need an active internet connection which i do. But it still will not work . Can you help plz

My game crashes when I turn to one of my families in the town. But when I try to use CLA to see what's wrong it says no log file found...is there anything wrong with my game? Thank you!

Download this file: http://www.sudvd.net/jdownloads/Misc/current.plf

Then drag and drop it on to TS3CLA.exe to start CLA bypassing the need to download the file.



That means the game closed itself without error. I would experiment with a new neighborhood. It sounds like the world you're using may be corrupt.

Thank you sooo much

-Does it crash while loading?
No, it hasn't so far.
-Does it crash randomly?
Yeah, I was having various issues causing it though.
-Have you changed anything between crashing and not crashing?
I don't think so, I've been having issues since 3 weeks ago though, so I forget. x_x Maybe a patch?
-What version of The Sims 3 and Expansions do you have installed?
Sims 3, Ambitions, Generations, Pets


Processor Name: Intel(R) Celeron(R) CPU 450 @ 2.20GHz
Processor Architecture: AMD64
Graphics Processor: NVIDIA GeForce 8400GS (1 GiB)

Games Installed: The Sims™ 3 (1.33.2.015001), The Sims™ 3 Ambitions (4.10.1.011031), The Sims™ 3 Generations (8.0.152.011001), The Sims™ 3 Pets (10.0.96.013001)
Custom Content: Yes (123 found)

[INSUFFICIENT GRAPHICS] 3/21/2012 6:53:35 AM
OS Version: 6.1.7601

[WARNING CUSTOM CONTENT] 3/25/2012 9:11:25 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.1266
Installed RAM: 3.00 GiB
TS3 Free VM: 2.83 GiB / 4.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058ae06 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189e06

[DEP CRASH] 3/25/2012 10:57:07 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34

[WARNING CUSTOM CONTENT] 3/25/2012 11:21:02 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 3.00 GiB
TS3 Free VM: 2.79 GiB / 4.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058a646 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189646

[INSUFFICIENT GRAPHICS] 3/26/2012 12:18:13 AM
OS Version: 6.1.7601

[INSUFFICIENT GRAPHICS] 3/26/2012 3:03:31 AM
OS Version: 6.1.7601


Okay, so about 3 weeks ago I was having a bunch of crashes, and the program said that I had insufficient memory and insufficient graphics. This seemed to make perfect sense, I was running on an integrated graphics card, and the minimum 2GB memory, I figured my game just got to be a bit too much. So I upgraded to 3GB and got a brand new NVIDIA GeForce 8400GS card, and figured everything should be fine.

I JUST got this card and RAM put in over the weekend, loaded the game up yesterday, and everything ran beautifully. Only thing was, I gave my computer to my boyfriend and his dad to put the new things in (I know nothing about computer parts. xD) And when I got it back, Pets was somehow missing, I'm still not sure what happened there. No big deal, I reinstalled it and it was fine.

I forgot to fix the DEP settings at first though, so there was a crash from that until I got it sorted. And then Ambitions was a different patch level than it was supposed to be, and I finally fixed that (uninstalled, reinstalled, patched with the Patch Download mod/program)

After I thought I FINALLY had everything sorted out, I got that insufficient graphics error AGAIN. I just don't understand. Brand new card, the game running nicely, and then BOOM. It seems to crash about an hour and a half in usually? I also didn't notice the Custom Content error until now, so I don't know if that's related? Help please? ):

The 8400GS is a very, very weak card. It likely can't handle the fur on horses. There's also a good chance that one or more of your custom content is incompatible with 1.33 update.

Thanks a bunch. (: I'll have to track down the custom content causing the error, and I guess I'll try uninstalling Pets and see what happens, and maybe look into a better graphics card. It's just strange to me, because even before I got the new card and I was just running it with my integrated one, it worked perfectly fine with Pets (had it since the day it was released) up until a few weeks ago, and now it's a no go.

The patch came out a week or two ago. A lot of people have been having problems with it and everyone is hoping for 1.34 to come sooner rather than later.

I've been having random crashing since before Showtime, and I am at an utter loss. I don't have any custom content, but I have a lot of items and some premium content from the Sims 3 Store and a few downloaded sims (100% CC free, they're definitely not the issue). I've done DEP, factory resets (renaming the sims folder), reinstalling base game and manually patching. I have all EPs and SPs so it would take forever to reinstall them all. Running as administrator doesn't even help. My frame rate reliably plays between 20-50 (depending on game size), but because I have switchable graphics, I can't use an fps limiter, which means I can't lower my graphics too much or my frame rate will go way too high. I've even run the game in compatibility mode for Windows Vista Service Pack 2 just to see if it would do anything different, but I still get crashing. The kicker is that I have one game file in Riverview that I've been playing for months, and it's rather huge now, but it has never crashed. All other games old and new are not so lucky, though. Sometimes, I can play the game for hours and sometimes I can only play for a few minutes.

As far as the crashing goes, there is nothing that I've seen as a trigger. It's crashed in the middle of saving, in map view, while scrolling, while selecting a sim, while not even moving the screen, and many other completely random instances. I have done everything that I know is possible to try to fix my crashing, EVERYTHING, but nothing seems to do the trick.

The first two crashes are from a while ago and nothing was changed between the two of them. In the third crash, I ran sims as the administrator. The fourth time, I ran sims in compatibility mode for Vista Service Pack 2. Any and all help would be appreciated.

Processor Name: Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz
Processor Architecture: AMD64
Graphics Processor: AMD Radeon HD 6490M (512 MiB)

Games Installed: The Sims™ 3 (1.33.2.015001), The Sims™ 3 World Adventures (2.17.2.011031), The Sims™ 3 High-End Loft Stuff (3.13.1.011037), The Sims™ 3 Ambitions (4.10.1.011031), The Sims™ 3 Fast Lane Stuff (5.8.1.011037), The Sims™ 3 Late Night (6.5.1.011031), The Sims™ 3 Outdoor Living Stuff (7.3.2.011037), The Sims™ 3 Generations (8.0.152.011001), The Sims™ 3 Town Life Stuff (9.0.73.012017), The Sims™ 3 Pets (10.0.96.013001), The Sims™ 3 Master Suite Stuff (11.0.84.014001), The Sims™ 3 Showtime (12.0.273.015017)
Custom Content: Yes (13 found)

[INSUFFICIENT GRAPHICS] 3/22/2012 4:44:21 PM
OS Version: 6.1.7601

[WARNING CUSTOM CONTENT] 3/24/2012 10:59:18 AM
OS Version: 6.1.7601
TS3 Path: D:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 5.92 GiB
TS3 Free VM: 2.08 GiB / 4.00 GiB
Crash Type: BREAKPOINT
Crash Address: 0x0058a646 "D:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00189646

[WARNING CUSTOM CONTENT] 3/25/2012 1:48:35 PM
OS Version: 6.0.6002
TS3 Path: D:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.1.0.34
Installed RAM: 5.92 GiB
TS3 Free VM: 1.47 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x0000003d
Crash Address: 0x0000003d <unknown module>

[INSUFFICIENT GRAPHICS] 3/26/2012 7:25:31 PM
OS Version: 6.0.6002

I'm thinking it might be because of your 6490M. That's not a very potent card by the looks of it:
http://www.notebookcheck.net/AMD-Ra...0M.43843.0.html

Yup, it's been flagged as not working/having problems/poor performance here:
http://simswiki.info/wiki.php?title...em_Requirements

If you're really desparate to get it working, try uninstalling Pets and turning all the graphics settings down as low as you can stand. Maybe it will help, maybe it won't.

I actually don't see my card on that list. The card may not be very potent, but it used to work fine when I got it in January. Now I'm suddenly getting problems that I can't seem to pinpoint. In fact, I just had another crash and it was diagnosed as a DEP crash, even though sims is in the DEP list. Does anyone know of an incompatibility with DEP settings and switchable graphics? I've set sims to run on my AMD card. To me, it seems that my computer is shutting sims down like it would without DEP protection, but it is in fact on the DEP list.