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Test Subject
Original Poster
#1 Old 22nd Dec 2014 at 12:21 AM

This user has the following games installed:

Sims 3
Default Crash to desktop- video card not recognised?
Hi. My Sims 3 has been crashing to desktop and I am at my wits end. I have a Nvidia GeForce 710M card, but I don't think my Sims is using it, even though when I minimise the game the Nvidia card says it is active with a Sims icon. I have already used the Nvidia control panel to set TS3.exe and TS3W.exe to use the Nvidia card, yet my crash log analyser and DeviceConfig file both say my graphics is Intel HD. Is there any other way to fix this?

DeviceConfig:
=== Graphics device info ===
Number: 0
Name (driver): Intel(R) HD Graphics 4000
Name (database): Mobile IvyBridge GT2 [Found: 1, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 0166, Board: 124d1043, Chipset: 0009
Driver: nvumdshim.dll, Version: 9.18.13.4475, GUID: D7B78E66-4226-11CF-8862-4032B4C2C435
Driver version: 4475
Monitor: \\.\DISPLAY2
Texture memory: 3984MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1

Crash Log Analyser:
Processor Name: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
Processor Architecture: AMD64
Graphics Processor: Intel(R) HD Graphics 4000 (2.06 GiB)
Antiviruses: Windows Defender, avast! Antivirus

Games Installed: The Sims™ 3 (1.67.2.024002), The Sims™ 3 Generations (8.0.152.011001), The Sims™ 3 Town Life Stuff (9.0.73.012017), The Sims™ 3 Pets (10.0.96.013017), The Sims™ 3 Seasons (16.0.136.019017)
Custom Content: Yes (103 found)

[INSUFFICIENT GRAPHICS] 17/12/2014 17:02:39
OS Version: 6.2.9200

[INSUFFICIENT GRAPHICS] 20/12/2014 16:11:56
OS Version: 6.2.9200
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