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Exactly. How do you know the custom cell phone didn't affect the game? You don't, until you test it. If you take it out and the problem goes away, then the phone is at fault. You can just delete it, or download fresh (because it's possible for a good download to hiccup and corrupt itself) and test again.
If that doesn't work, you need to do the Game Problem FAQ for Sims2. You'll find it under the Help tag at the top of the screen. Don't just read it; do it (I suggest getting a snack and a book; it won't take as long as you think it will, but an awful lot of it is waiting for the game to load so you can test), and make notes of what happens, because if working the FAQ doesn't fix the problem, it might still give you (or someone from here) the clue necessary to figure out what the problem is.
If the FAQ fixes it, good. If it doesn't, then start a thread in the Help forum, explaining what you tried and what the results were. Then possess your soul in patience because the person who can help you may be asleep or at work and not browsing the Help forum right then.
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Land Grant University are all available here. In case you care.)