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Remember, if you have any problem, error, glitch, or issue with your game, that's a job for the Help section.
Game Help:Sims 3 Game Problemwiki
Start there. Do each step, in order. Also make sure your system is strong enough to handle the game (I think that's in the FAQ I linked) as that could be one cause of the problems you're having.
If you continue to have issues, please post a new thread in the Help Q&A forums - they're linked at the top of the FAQ I linked you to, and every page in the Help section.
Good luck, and happy simming!
my simblr (sometimes nsfw)
“Dude, suckin’ at something is the first step to being sorta good at something.”
Panquecas, panquecas e mais panquecas.