Hi.
I have recently bought the sims 3 base game for my laptop, and it has been experiencing some major problems, whenever im playing my game at random times, it's never at the same time, my game will freeze, then turn to a black screen, after that I can move the curser for a few seconds then that will freeze too causing me to have to reboot my laptop. it's really frustrating as I love this game I have the right specs to play this game. any ideas what is causing this?

Many thanks!

Could you post your specs, please? Generally if the whole computer crashes, rather than just the game itself, that indicates a hardware problem.

The laptop is brand new, I only bought it last week, and I only have the sims on it!

It's a i5 processor, 6gb ram, 1tb hard drive, and NVIDIA 850M, with 2gb dedicated graphics.

You say it's brand new. Have you updated all of your drivers, particularly your graphics drivers?

Yes, I checked that earlier on, and it was already up to date.

Also I checked on my dxdiag.
do you have any idea what this means?

--------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 73440087946, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0



Problem signature:

P1: BackgroundAgent.exe

P2: 1.0.1.5

P3: 53e1eb8b

P4: MSVCR90.dll

P5: 9.0.30729.8387

P6: 51ea24a5

P7: c0000005

P8: 00056b1d

P9:

P10:




+++ WER1 +++:
Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0



Problem signature:

P1: BackgroundAgent.exe

P2: 1.0.1.5

P3: 53e1eb8b

P4: MSVCR90.dll

P5: 9.0.30729.8387

P6: 51ea24a5

P7: c0000005

P8: 00056b1d

P9:

P10:




+++ WER2 +++:
Fault bucket -471247816, type 5

Event Name: RADAR_PRE_LEAK_WOW64

Response: Not available

Cab Id: 0



Problem signature:

P1: ccSvcHst.exe

P2: 12.3.3.2

P3: 6.3.9600.2.0.0

P4:

P5:

P6:

P7:

P8:

P9:

P10:




+++ WER3 +++:
Fault bucket 50, type 5

Event Name: AppHangB1

Response: Not available

Cab Id: 0



Problem signature:

P1: DownloadOrganiser.exe

P2: 1.2.3379.27454

P3: 49d4c86b

P4: 1882

P5: 67247360

P6:

P7:

P8:

P9:

P10:




+++ WER4 +++:
Fault bucket , type 0

Event Name: AppHangB1

Response: Not available

Cab Id: 0



Problem signature:

P1: DownloadOrganiser.exe

P2: 1.2.3379.27454

P3: 49d4c86b

P4: 1882

P5: 67247360

P6:

P7:

P8:

P9:

P10:




+++ WER5 +++:
Fault bucket , type 0

Event Name: BlueScreen

Response: Not available

Cab Id: 0



Problem signature:

P1: 133

P2: 1

P3: 1e00

P4: 0

P5: 0

P6: 6_3_9600

P7: 0_0

P8: 768_1

P9:

P10:




+++ WER6 +++:
Fault bucket 90717128515, type 5

Event Name: PDUWICA

Response: Not available

Cab Id: 1



Problem signature:

P1: 101

P2: 1.7

P3: 6.3.0.0

P4: 2057

P5: 62

P6:

P7:

P8:

P9:

P10:




+++ WER7 +++:
Fault bucket 90717128515, type 5

Event Name: PDUWICA

Response: Not available

Cab Id: 0



Problem signature:

P1: 101

P2: 1.7

P3: 6.3.0.0

P4: 2057

P5: 62

P6:

P7:

P8:

P9:

P10:




+++ WER8 +++:
Fault bucket 90717128515, type 5

Event Name: PDUWICA

Response: Not available

Cab Id: 0



Problem signature:

P1: 101

P2: 1.7

P3: 6.3.0.0

P4: 2057

P5: 62

P6:

P7:

P8:

P9:

P10:




+++ WER9 +++:
Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0



Problem signature:

P1: 141

P2: ffffe00164874320

P3: fffff8002a9c3e2c

P4: 0

P5: 0

P6: 6_3_9600

P7: 0_0

P8: 768_1

P9:

P10:

Hi.
I wasn't able to read your other message as you deleted it :/ would you be able to repost it and reply to my other message please?

many thanks!