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1st Jul 2008, 12:57 PM
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 Pets Loading Issues
#1
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bell232
Original Poster
Test Subject
Join Date: Dec 2005 |
Ok so i recently installed Sims 2 Pets on my new pc, only problem is i canh't get past the loading screen. Each time i load the game it crashes after it does the intro. My specs below. ------------------ System Information ------------------ Time of this report: 7/1/2008, 12:56:46 Machine name: BELL-PC Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.longhorn_rtm.080118-1840) Language: English (Regional Setting: English) System Manufacturer: PACKARD BELL BV System Model: IMEDIA J2412 BIOS: Phoenix - AwardBIOS v6.00PG Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz (2 CPUs), ~2.2GHz Memory: 2046MB RAM Page File: 1203MB used, 3277MB available Windows Dir: C:\Windows DirectX Version: DirectX 10 DX Setup Parameters: Not found DxDiag Version: 6.00.6001.18000 32bit Unicode What could be the issue and i have installed the updates for the games. Just incase you need to know i have installed Sims 2 Sims 2 Nightlife Sims 2 Open For Business Sims 2 Pets Please help me!! |
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1st Jul 2008, 01:36 PM
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MTS2 Staff Reply
#2
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HystericalParoxysm
Retired Moderator
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In order to better solve your problem, please go through the following as listed below:
On occasion you might be asked to do a long FAQ - please make sure you do all the steps and don't just skip over them. You'll often find that these long FAQs have all the details you need. If nothing in the above FAQs fixes your problem you may post again detailing exactly which you have done and which steps failed. |
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1st Jul 2008, 02:01 PM
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#3 |
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bell232
Original Poster
Test Subject
Join Date: Dec 2005 |
ok i've done all those steps previous to posting here. Installed, reinstalled game, updated drivers, updated Sims 2 and my expansion packs. I've tried setting to compatibility modes to with no luck. My game freezes after the initial loading preview screen and crashes back to desktop with a white box and a large X in it, no writing or error message just a large X. I'm not sure what has happened |
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1st Jul 2008, 05:18 PM
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#4 |
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whiterider
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What about testing with fresh user files? |
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"On the page, punctuation performs its grammatical function, but in the mind of the reader it does more than that. It tells the reader how to hum the tune." - Lynn Truss, Eats, Shoots and Leaves |
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1st Jul 2008, 05:34 PM
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#5 |
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simsample
'Death, death, death' Until the sun cries morning
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Could you also let us know which graphics card you have? |
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I will choose a path that's clear- I will choose free will
RUSH Headlong Flight Performing Arts Award Star Rush OC Please check out my profile policies before PMing me! Thanks. |
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1st Jul 2008, 05:58 PM
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#6 |
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G.O.C.
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I believe that would be an "nVidia GeForce 8400 GS Chipset G86 Interface PCI-Express GPU Frequency 459 MHz" with "dedicated 256MB DDR2 RAM" Tracy! |
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Life is for LIVING so, LIVE it and have Fun Please use "spell check" when posting!!! Prejudice is the child of ignorance. |
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1st Jul 2008, 07:06 PM
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#7 |
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bell232
Original Poster
Test Subject
Join Date: Dec 2005 |
Well i've completely removed Sims 2 from my pc and reinstalled and tested each game after installation and i've found that it works untill i come to playing Open for business or Pets. So i think maybe one of them could be corrupt. Oh and yes my graphics card is the NVidia Geforce 8400 |
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1st Jul 2008, 08:03 PM
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#8 |
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whiterider
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That doesn't answer the question - have you cut and paste your My Docs/The Sims 2 folder to your desktop, and run the game (with an EP installed that usually crashes)? |
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"On the page, punctuation performs its grammatical function, but in the mind of the reader it does more than that. It tells the reader how to hum the tune." - Lynn Truss, Eats, Shoots and Leaves |
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1st Jul 2008, 09:09 PM
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#9 |
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bell232
Original Poster
Test Subject
Join Date: Dec 2005 |
Yes and that did not help, i really think it could just be my other games are corrupt. I have not played them in a long while |
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2nd Jul 2008, 12:04 AM
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#10 |
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simsample
'Death, death, death' Until the sun cries morning
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Do any errors show up in your system event log? I'm wondering if this is an issue with a service or process on your PC, or something. (Thanks Gareth!) |
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I will choose a path that's clear- I will choose free will
RUSH Headlong Flight Performing Arts Award Star Rush OC Please check out my profile policies before PMing me! Thanks. |
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2nd Jul 2008, 08:02 AM
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#11 |
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whiterider
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Hmm, odd. Usually I'd associate this kind of crash with corrupted cache files... Have you tried updating your graphics drivers? |
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"On the page, punctuation performs its grammatical function, but in the mind of the reader it does more than that. It tells the reader how to hum the tune." - Lynn Truss, Eats, Shoots and Leaves |
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2nd Jul 2008, 09:44 AM
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#12 |
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bell232
Original Poster
Test Subject
Join Date: Dec 2005 |
Ok so i found the event log and it says this - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Desktop Window Manager" /> <EventID Qualifiers="16384">9010</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2008-07-02T08:42:46.000Z" /> <EventRecordID>8430</EventRecordID> <Channel>Application</Channel> <Computer>bell-PC</Computer> <Security /> </System> - <EventData> <Data>The Sims 2 EP4</Data> </EventData> </Event> Yes i've updated my Graphics Card and Sound Card, both should be upto date. What does that mean then? |
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2nd Jul 2008, 05:32 PM
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#13 |
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simsample
'Death, death, death' Until the sun cries morning
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Is that what you copied from the log file? You may get a more user friendly log if you look through the event viewer- usually you will get more detail of what the error was and a link for more details. |
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I will choose a path that's clear- I will choose free will
RUSH Headlong Flight Performing Arts Award Star Rush OC Please check out my profile policies before PMing me! Thanks. |
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2nd Jul 2008, 06:44 PM
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#14 |
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bell232
Original Poster
Test Subject
Join Date: Dec 2005 |
Yes that is what i copied from the log file, i'll see if i can find it again and place the more user friendly one down but to be quite honest when i looked at them both this seemed to be the one that gave the most information but i'll try 
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2nd Jul 2008, 07:56 PM
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#15 |
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bell232
Original Poster
Test Subject
Join Date: Dec 2005 |
I've found the user friendly version though i still can't understand what it means, does anyone on here understand it? Log Name: Application Source: Desktop Window Manager Date: 02/07/2008 09:42:46 Event ID: 9010 Task Category: None Level: Information Keywords: Classic User: N/A Computer: bell-PC Description: A request to disable the Desktop Window Manager was made by process (The Sims 2 EP4) Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Desktop Window Manager" /> <EventID Qualifiers="16384">9010</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2008-07-02T08:42:46.000Z" /> <EventRecordID>8430</EventRecordID> <Channel>Application</Channel> <Computer>bell-PC</Computer> <Security /> </System> <EventData> <Data>The Sims 2 EP4</Data> </EventData> </Event> |
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2nd Jul 2008, 10:02 PM
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#16 |
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simsample
'Death, death, death' Until the sun cries morning
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Ahh, now we're getting somewhere. I've seen that error before- "A request to disable the Desktop Window Manager was made by process X"- that seems to be that the process is attempting to stop (via disabling the DWM) the aero interface. Usually the advice would be to try another video driver, but since you've tried that then i guess a good thing to try would be to disable the Aero theme before running the game. Set it to Windows Classic or something- perhaps it's using too much 'oomph' for the graphics chip to render Aero and the Sims 2 at once! |
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I will choose a path that's clear- I will choose free will
RUSH Headlong Flight Performing Arts Award Star Rush OC Please check out my profile policies before PMing me! Thanks. |
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4th Jul 2008, 12:51 PM
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#17 |
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bell232
Original Poster
Test Subject
Join Date: Dec 2005 |
I've changed it to Windows classic and it's still crashing to desktop. Is there anything else it could be? |
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4th Jul 2008, 07:55 PM
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#18 |
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simsample
'Death, death, death' Until the sun cries morning
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Make sure you have closed all unnecessary tasks down- such as antivirus software, messenger, widgets etc. |
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I will choose a path that's clear- I will choose free will
RUSH Headlong Flight Performing Arts Award Star Rush OC Please check out my profile policies before PMing me! Thanks. |
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14th Jul 2008, 02:32 PM
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#19 |
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bell232
Original Poster
Test Subject
Join Date: Dec 2005 |
Sorry about the long wait for reply, i've tried closing tasks but it still crashes. Is there any way for this to work lol. |
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14th Jul 2008, 05:27 PM
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#20 |
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callistra
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Where did you download the latest video drivers from? If you downloaded from Packard Bell, they're not up to date. The newest drivers are dated June 23rd, just last month. Here they are: http://www.nvidia.com/object/winvis...75.19_whql.html I don't know if this is going to work or not.. but try this -> right click the Sims2EP4.exe file Program Files\EA Games\The Sims 2 Pets\TSBIN -> properties -> compatibility tab -> disable desktop composition Have you patched your games? You should have installed 4 separate patches. Can you screencap your running processes you've left, as found in task manager? Maybe you've missed some. |
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15th Jul 2008, 12:10 PM
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#21 |
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bell232
Original Poster
Test Subject
Join Date: Dec 2005 |
I'll update my drivers again just in case, i patched all my games separatly, i'll screencap my processes aswell to show you and i'll try your tip with compatability. |
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15th Jul 2008, 12:59 PM
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#22 |
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bell232
Original Poster
Test Subject
Join Date: Dec 2005 |
I've added my Processes on as a attachment, i hope this helps sort it out. |
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15th Jul 2008, 06:38 PM
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#23 |
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simsample
'Death, death, death' Until the sun cries morning
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Try shutting down the two Roxio processes before launching the game- I've seen Sonic software conflict with the piracy protection before now. |
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I will choose a path that's clear- I will choose free will
RUSH Headlong Flight Performing Arts Award Star Rush OC Please check out my profile policies before PMing me! Thanks. |
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