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Original Poster
#1 Old 26th Jul 2007 at 6:06 PM
Default Tip Jars
I refuse to tip at places like Starbucks, pizza places, etc... if I'm doing a take away order. There is no reason why I need to tip someone making 9.50 an hour. I only tip service people such as waiters, taxi drivers, and the like. We don't go to McDonald's and tip so why should we do it at Starbucks? I'm not upset with the tip jar but I am upset about what happened yesterday on my way to Uni. So I asked for my order, gave a five, and would you believe that the barista took it upon herself to dump MY change in the tip jar. She handed me the bills and wished me a good day. I just stood there and waited. She then asked me if something was wrong and I said, "Yes. You need to give me my change back!" She said that she did that regularly and no one had a problem with it. I told her to get the manager and I had him fish my change out. You don't ever take it upon yourself to decide what you're going to do with someone else's money. My first and last time going to that SB.

Do you believe in tip jars?
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Instructor
#2 Old 26th Jul 2007 at 6:17 PM
I'm like you - I tip people who make less than minimum and live on tips, such as wait staff. But what that barista did was just plain rude. You don't just assume your customers want their change in the jar. I work at a restaurant that's not fast food, but not sit and wait food either. We keep a little tub out for pennies. Some people throw all their change in there, others borrow and return the change later, and some ignore it. But I'd never take it upon myself (I work the register) to put my customers' change in there! If they wanna put it in there, they'll put it in there. And to top it all off, the girl should never have just said 'I do this all the time and no one cares'. It doesn't matter what you do all the time, it matters what THAT customer wants. The one standing before you, having just paid your salary by frequenting your establishment!

-breathes- Sorry. But no. No tip jars. I also don't believe that wait staff should have to share their tips with busers and hostesses. Wait staff live on tips. In Louisiana, they make $2.15 hourly. I was a waitress for a while, and I made less on my paycheck than I did in tips.

You can keep your knight in shining armor. I'll take my country boy in turn-out gear!
Proud single mom, firefighter's girl, and beautifully imperfect person.
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Test Subject
#3 Old 26th Jul 2007 at 6:31 PM
I think that people do hard work and even if they are paid $ 9.50 an hour for a lot of them working at these places it doesn't recompense. I agree that dumping your change into the jar is definately not, and never, okay. But I would leave tips with my leftover change unless they had slow or really bad service because I know it's the right thing to do to help people out. So I think tip jars are needed. I always think about the people who have a family and work at starbucks to support them. When you have a few kids and a household depending on you, 9.50 doesn't always cut it. (That doesn't mean I don't tip people at minimum wage- I know they need it more) So that's why I lean twords giving tips to the people who are older and nice usually because I know a lot of time their supporting themselves or others. But this is just my reasoning, I tottaly understand why you guys think they are wrong. I think they should be there just incase someone wants to contribute to help someone even if they make more than minimum wage. Besdes it's not like I dump everything in there, just some change or some dollars.
Original Poster
#4 Old 26th Jul 2007 at 6:48 PM
So do you tip the cashiers at Wal-Mart or Home Depot? They get a lot of crap as well. Where do we draw the line? I will continue to not tip at SB because I feel it is unnecessary. You are enabling this type of behaviour. We live in the type of society where it's okay to underpay workers and have them rely on the consumers. I've never had a problem tipping 20 or even 25% to waiters especially since I always get great service anyway. Why does a barista who takes less then a minute to get me a frap. think she deserves a dollar tip? What have you done to go above regular customer service?

It really does boggle my mind.
world renowned whogivesafuckologist
staff: retired moderator
#5 Old 26th Jul 2007 at 7:04 PM
For professions that rely on tip-based wages, like wait staff, I -always- tip. Yes, they do have a minimum wage and if they don't make enough tips, their employer is supposed to have a low level minimum that they get, but it's not enough to pay the bills.

I don't mind other service-related jobs that may not be wage-based (I don't know if baristas normally are or not) accepting voluntary tips, and if it's something like a barista or sandwich counter, I don't mind there being a tip jar. I don't want to get dirty looks if I want to keep my change, and that barista that dumped your change without asking was WAY overstepping, but if I normally have a little bit of change left it's easier for me to dump it in the jar than carry around a bunch of change, and that 25 cents that doesn't mean much to me will add up over the course of a day to someone who is working in that kind of wage bracket.

Now, in other service jobs where it's not something you think would come up and it's not tip-based, I don't think it's a bad idea to tip if someone goes out of their way to really help you. I used to work a job where, among my other duties, I would teach classes and occasionally be called upon to escort specific high-dollar customers through the store to help them shop (someone who wants to drop several hundred on beading supplies for their kids but doesn't know what to buy) and in those circumstances - after teaching a good class or helping someone for several hours purchase a huge pile of merchandise - I would gladly accept their tips. I'd gone out of my way to provide excellent and personal service, and if someone's dropping $600 on beads, if they want to kick $40 to me for being so nice and helpful, I ain't gonna argue. Should they feel obligated? Absolutely not - I would have helped anyway, just as happily, but someone with that kind of money to throw around paying for a nice dinner for me? I have no problem with that... nor would I have a problem with giving someone an extra few bucks if they helped me especially well, assuming I was giving it freely, not just filling an open and waiting palm.

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Scholar
#6 Old 26th Jul 2007 at 7:21 PM
Okay, I may be clueless but I rarely see tip jars. I'm in NY, so maybe the management is afraid someone will steal it or just scoff (we scoff a lot here).

As far as tipping when I go to a meal, I do kind of resent it, being a frugal nonworking stay at home mom. Again, I feel it's the evil owner not paying the person a living wage which should not be compensated by the 'guest.' However, I always do tip, unless I have a horrible waitress.

If you really put a small value upon yourself, rest assured that the world will not raise your price. ~Author Unknown
Lab Assistant
#7 Old 26th Jul 2007 at 7:24 PM
Quote:
Originally Posted by HystericalParoxysm
For professions that rely on tip-based wages, like wait staff, I -always- tip. Yes, they do have a minimum wage and if they don't make enough tips, their employer is supposed to have a low level minimum that they get, but it's not enough to pay the bills.

I don't mind other service-related jobs that may not be wage-based (I don't know if baristas normally are or not) accepting voluntary tips, and if it's something like a barista or sandwich counter, I don't mind there being a tip jar.


I worked for five years as a Barista. I have no idea what SB pays in other areas, but around here, it isn't much. When I worked at a coffee/sandwich house I made a tiny bit above minimun wage. Nowhere near 9.50$!!!!!!! So we had the tip jar at the counter. This allowed people we waited on to give us a "mini tip". I would take the order, make the coffee and sandwich, and serve it. Not enough for someone to leave a 15% tip on the table really, but enough for someone to leave a 50 cent tip in our jar. That way it isn't an "insulting" tip, but a mini tip that doesnt get judged.

As far as the Barista putting your change in the tip jar, NEVER! Hell, in my second Barista job I would have been outright FIRED for doing something like that. I mean, right away. You woulda called my boss, had em fish out the change, and watched me get my walking papers.

I never expected anyone to tip. But it was nice when they did. We worked our butts off there. And when a runner came in for a buisiness meeting and ordered ten mochas, it was nice that they tipped, because thats a big order during a busy lunch.
#8 Old 26th Jul 2007 at 7:28 PM
Restaurants I always tip the right amount (supposed to be something like 15% of the total bill). In shops I'll say "Keep the change" for amounts up to £1 depending how much I've spent in the shop. I always tip if there's a tip jar, even in the cafe at work.. mostly because I feel obliged to, rather than want to. A bit like homeless people, I swear I have some form of OCD around them. I have to give them money, it's ridiculous but I feel like I have to or I'm mean. I wouldn't be happy if someone took a tip off me without my permission, that's stealing and therefore means they're doing a bad job. But if they're doing an alright job, I'm happy to tip them.
Field Researcher
#9 Old 26th Jul 2007 at 7:34 PM
I'm a barista at Starbucks and I was always under the impression that baristas get paid $8-10 an hour as well. Well we don't. We get paid more than waitresses but I only get $7.00 an hour and as I'm working part time that means my paychecks are about $250. It's really not a lot of money and with tips factored in I get an extra $40-50 in cash a week and that really really helps. I don't know why Walmart and things would expect you to tip, all they do is ring items, I've worked there too but I know at Starbucks we get really really stressed out from constantly having large lines, people who order Triple Venti 1/2 pump sugarfree Vanilla 3 pump mocha breve with whip mochas and then breathe over our necks (or crowd the bar), ignore the 14 customers (which means at least 14 drinks) ahead of them and then get huffy because we can't do the drink in 10 seconds. No I don't think you owe me $2 per order because I'm stressed but if your total is 4.73 and you want to give the extra 27 cents it really really adds up for us and makes the job seem more worth it. Besides a lot of the times people come in and we're very nice and we've made friends with some of these people.
Field Researcher
DELETED POST
26th Jul 2007 at 7:37 PM
This message has been deleted by ChihoSan.
Field Researcher
DELETED POST
26th Jul 2007 at 7:48 PM
This message has been deleted by ChihoSan. Reason: double post
Lab Assistant
#10 Old 26th Jul 2007 at 8:01 PM
Quote:
Originally Posted by Psy10
Why does a barista who takes less then a minute to get me a frap. think she deserves a dollar tip? What have you done to go above regular customer service?

It really does boggle my mind.



Woh I missed this part! Any Barista who takes less than a minute to make you a frap is kicking butt and really fast! Assuming she is making it, and not just getting it from a frig. Then she is really slow to take a minute to grab something from a fridge. Otherwise brewing coffee, milk, and mixing and serving in a minute? Thats a skilled person!
#11 Old 26th Jul 2007 at 8:25 PM
I personally don't do starbucks. Nothing against the chain, but I'm a stay at home mom of four children, we can't afford five dollar coffees.

But this has my mind sort of boggled. Way back when I was a teen, my first job was at a fast food place. Many times after taking the order and ringing the person up as a cashier, I'd have to drop the food in the fryer, make a milk shake, bag the food, get the drinks. I don't understand how running around to four different stations to get an order of fast food is much different than running around to different stations making a coffee drink. Yet you don't see those people expecting tips, and they sure don't get paid any more than someone at Starbucks. Boy, could I tell stories about the garbage I put up with at the drive through window. Why is it that a Barista expects those tips, yet your fast food worker does not?
Original Poster
#12 Old 26th Jul 2007 at 8:27 PM
To ChihoSan:

How come you deleted your third post? I was trying to respond to it. Anyway, if she had done half of what you just wrote not only would she deserve the tip, I would come back to that SB every time. However, if I walk in, order, get my order, and none of what you wrote occurred. This barista did not go above the norm so neither will I.

Quote:
Originally Posted by Shenanigans
I don't understand how running around to four different stations to get an order of fast food is much different than running around to different stations making a coffee drink. Yet you don't see those people expecting tips, and they sure don't get paid any more than someone at Starbucks. Boy, could I tell stories about the garbage I put up with at the drive through window. Why is it that a Barista expects those tips, yet your fast food worker does not?

Exactly!

I mean I can go into BK order a W.J with extra pickles (9 to be exact), onions thinly sliced, one tomato slice, extra lettuce, and light mayo and yet I still wouldn't be obligated to tip.
Lab Assistant
#13 Old 26th Jul 2007 at 8:44 PM
Hmm, I wonder about this Fast Food/ Barista tip thing.

I think since Coffee Shops began as "local gathering places" and community hubs, they have a different place than a fast food restaurant. How many Burger Kings do you know that bring in local artists on weekends, or display local artwork, or know 90% of the customers by name?

Fast food is an industrialized serving group. Get it fast, get it cheap, get in, get out. Everything is standardized. You "make" the milkshake, sure. But most fast food places I've seen are just a bunch of buttons. You get the cup, push the button, put it under the mixer, push the button, and serve.

At my coffee shop (not a chain), it took a LONG time and alot of skill before someone was allowed to make coffee. Nothing standardized. I have to do it all myself and the quality will depend on my skill, not on the machine. How I tilt my hand and how cold I have the milk will effect the foam. How well I dampen and grind each serving will effect the coffee. It all depends on my skill as a barista. Then I would get chewed out if a dare forget a regular customers favorite order. They expect to come in and pay, without even ordering, and I have to remember if this person wanted a double capp with nutmeg to go, or a single americano with whipcream to stay

I know some SB that try to foster this "old, community" feeling.....but I cant speak for all. I can only speak for local coffee shops.
#14 Old 26th Jul 2007 at 9:09 PM
I have had a similar experience in a restaurant once. I went to pay my bill and the waitress took my money and that was it. I was made to look an idiot standing there waiting for my change and it took her a few seconds to realise I was expecting my change my back.

I don't mind tipping but it is at my discretion to leave or not. I also find it very rude when they ask me when paying what I would like to leave as a tip.

The etiquette should be the customer pays and the entire change is returned to the customer. The customer then decide how much to leave, unless they ask for a specific amount to be added as tip.
Lab Assistant
#15 Old 26th Jul 2007 at 9:27 PM
Quote:
Originally Posted by kinneer
I have had a similar experience in a restaurant once. I went to pay my bill and the waitress took my money and that was it. I was made to look an idiot standing there waiting for my change and it took her a few seconds to realise I was expecting my change my back.



I can't believe all this. I don't care if you are a waitress at a fancy restaurant and everyone is expected to leave a tip........you still give them all the change and wait for them to decide the tip! Unless it's one of those places that adds an automatic 15% grat. charge, obviousely. Like I said, I don't think tip jars are wrong......but in any situation, it is the customer who decides!! I don't care if it is a single penny! I'll take it then give it back if I want to, but the penny is mine.
I'd almost be tempted, if I were one of you, to go back to that place and server and order huge amounts then not tip at all. I don't think thats right, but they almost deserve it for being so presumptiouse! I LOVED getting tips, it helped out with gas money. But if someone didnt tip they got the same service as anyone else. I admit, the buisiness men who give two dollars for every coffee get a little better "familliar" service. Just because it is easier to remember their preferences when they are throwing money at you. But I would never do that on purpose! And I understood that someone like a nursing student couldn't tip like that even if they wanted to!
#16 Old 26th Jul 2007 at 9:43 PM
Nobody tips their doctor for saving their life. But then again, doctors earn a lot anyway.. but still.. Nobody tips the paramedic! They don't earn that much!

If someone takes money that is rightfully yours without permission, then it's theft and they are actually breaking the law ;P
Test Subject
#17 Old 26th Jul 2007 at 9:47 PM
While I don't have a problem with Tip Jars what that girl did was completely out of line and should reflect solely on her.

I tip at starbucks because my barista asks me how my mother is doing. They don't do that at burger king. My drink has like 78 steps from my milk choice to my temperature my drink is custom made. At burger king they pour folgers in a cup with 2 creamers and some sugar packets. I've never gotten stuck at BK because the cashier was having a very interesting conversation with me, however that always happens to me at starbucks for some reason.
Scholar
#18 Old 26th Jul 2007 at 9:47 PM
I'm a sever myself, and I'm rather appaled that someone would just take anyone's money and not give it back.

When I go to get the bill, I always say "I'll be right back with your change". Then if the customer says "No it's ok, I don't need any" I'll smile and say thank you, have a nice day etc. If they don't I'll give them their change and wait for them to decide to tip me or not. It's their choice, not mine. I'd never dream of taking someone's money like that, even if it is customary to leave a tip.

You can call me Robyn, tis my name after all
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Scholar
#19 Old 26th Jul 2007 at 10:36 PM
I made $6.50 an hour as a preschool teacher and no one ever care if I had gas money, clothes money, or drinking money. Certain jobs just don't pay well.

Point being, it's not the customer's responsibility to meet the shortcomings of your paycheck.

However, I do agree that if you hang out somewhere, be it a coffee house, diner or whatever you probably will tip decently so they remember you or just don't foul your drink or food next time they see you!

If you really put a small value upon yourself, rest assured that the world will not raise your price. ~Author Unknown
Instructor
#20 Old 26th Jul 2007 at 10:53 PM
Technically, where I work is considered 'fast food' by most standards. Although we make it fresh to order (short of chicken, which we fry in mass and leave under a warming light.), it's cheap and fast. Catfish takes the longest at 7-8 minutes an order. I know at least 80% of my customers by first name. These people know I have a two year old, am in school, and even know my school schedule - Tues/Thurs, starting at 8 AM, because I'm not working when I'm in school. Yet I do not anticipate a tip. Why should a barista at Starbucks? Because they go 'above and beyond'? So do I. Yet I do not anticipate a tip. Sometimes I get them. But I don't expect them.

By the way, I make $6 an hour.

You can keep your knight in shining armor. I'll take my country boy in turn-out gear!
Proud single mom, firefighter's girl, and beautifully imperfect person.
Avatar is me (tall girl), my Abbi (short girl in hat), and my boyfriend James (lone man) at Abbi's Kindergarten Graduation last May.
#21 Old 26th Jul 2007 at 11:02 PM
Quote:
Originally Posted by HCAC
However, I do agree that if you hang out somewhere, be it a coffee house, diner or whatever you probably will tip decently so they remember you or just don't foul your drink or food next time they see you!


Now you make it sound like protection money.
Lab Assistant
#22 Old 26th Jul 2007 at 11:07 PM
i think the tipping culture is out of control. i don't mind it at restaurants, but i hate that it's being expected everywhere from airports, to hotels, to coffee shops.

when i lived in montreal it was the worst. almost everyone i encountered expected twice the tax, which is something outrageous like 10%+.

although i shouldn't complain. i've heard in certain 3rd world countries the percentage is a lot higher, mandatory, and called a bribe.

pa fights the bear.
Moderator
staff: retired moderator
#23 Old 26th Jul 2007 at 11:09 PM
Well I hate coffee, so I dont have much of a problem with not tipping baristas simply because I never find myself at a Starbucks or Caribou Coffee. BUT Im agreeing with the general consensus that dropping your change into the tip jar without asking is out of line and extremely rude.

My older sister worked as a server for many years, so Im obligated to tip at least 20% every time I eat out (otherwise she would kick my ass). I dont mind tipping servers, mainly because I remember how happy my sister would be when she came home with a wad of tips after her 10 hour shift. Serving is a tough job - one I would never want - so I feel happy when I get to make someone's day by slipping them an unexpected $12 tip on a $30 dinner bill.

As far as the whole debate about tip jars... I dont care if theyre there, just know that if you take my change without asking you might lose a finger.

Formerly known as boolPropped
Instructor
#24 Old 26th Jul 2007 at 11:20 PM
I tip baristas in the drive thru coffee stands because I know it gets really hectic working in there all by yourself serving two carpools at once. I helped my cousin out sometimes at work and split the measly tips. I could never do it by myself unless I was payed well or tipped well. I AM NOT DISSING ALL CATHOLICS. But the catholic people on Sundays all stopped there and hardly tipped for the 5 bev's each carfull ordered. But the Starbucks people have about 2-5 people at each stand so I hardly think they need tips. Just the stand where there's only one girl doing everything at once
Scholar
#25 Old 26th Jul 2007 at 11:21 PM
I'm suddenly glad I don't go to Starbucks.

When I do order coffee, it's usually at Dunkin' Donuts, along with their signature product. I will periodically tip $1 (though not on every time), for an order of a dozen or half-dozen donuts.

Part of the reason I only do it on occasion is because it takes about two minutes, at most, for my order to be made. They use the open-jar method there, and I'm not against it.

I do tip at restaurants, though I have a clever trick for keeping my tips at a minimum--namely, I order very cheap food when I eat out. Tipping $1 is being pretty generous when your order only came to about $6.50.

I can certainly appreciate that a lot of professions rely on tips to survive--it's rather sad, but it is a reality, and I can't be certain which restaurants actually pay their workers a decent salary and which don't. So, I always tip at restaurants, almost always regardless of service. So long as my food didn't come with a roach crawling about in it, and it was the right general order, I'll tolerate it. I don't go to a restaurant to be personable with strangers--I go for food.

Personally, my last consumer-industry job did not allow for tipping--would have been nice, considering it was minimum wage at the time.

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