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Test Subject
Original Poster
#1 Old 23rd May 2010 at 1:32 AM Last edited by NovusVerum : 23rd May 2010 at 4:27 PM.
Default Sims 3: WA Crashes when loading town
Just that the title says, the game starts normal and everything, but when I load a neighborhood it loads until about 20% then screen turns black and crashed to my desktop. It doesn't freeze or lag or anything, it just crashes.

I installed both The Sims 3 and World Adventures today, so I haven't added any custom content or mods.

I've played The Sims 3 before without any crashing or bugs, and this only started today when I installed it

==System==

* Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.100216-1441)
* System Manufacturer: Dell Computer Corporation
* System Model: Dimension 4600C
* Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
* Memory: 1022MB RAM
* Page File: 594MB used, 1869MB available
* DirectX Version: DirectX 9.0c (4.09.0000.0904)

==Display==

* Name: NVIDIA GeForce 6200
* Manufacturer: NVIDIA
* Chip Type: GeForce 6200
* Approx. Total Memory: 256.0 MB (Not sure what this one meant, so I guessed it was 'Display Memory')

* Main Driver: nv4_disp.dll
* Version: 6.14.0011.9562 (English)
* Driver Date: 11/20/2009 20:34:54


==Sound==

* Description: SoundMAX Digital Audio
* Driver Name: smwdm.sys
* Driver Version: 5.12.0001.3555 (English)
* Date: 2/28/2003 09:17:18


==Disk & DVD/CD-ROM Drives==

* Drive: C:
* Free Space: 1.6 GB
* Total Space: 78.5 GB
* File System: NTFS
* Model: HDS728080PLAT20
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In the Arena
staff: senior moderator
#2 Old 23rd May 2010 at 6:05 AM
Default MTS2 Staff Reply
In order to better solve your problem, please go through the following as listed below:
  • General - Post System Specs
    We need more information before we can help with your issue. Please post your system specs - instructions on finding them are here: Game Help:System Specswiki.

    If it is not specifically asked, please provide the Quick summary only.
I'm suspecting outdated drivers since you mentioned black screen before crashing.

But then again, that computer is a bit weak to be playing the game well. You're also behind a service pack which you can update via Windows Update in Start menu.

The specs posted is incomplete, though. Could you edit your post, please?
Follow that linked guide to see what info we require to help you with this issue.

On occasion you might be asked to do a long FAQ - please make sure you do all the steps and don't just skip over them. You'll often find that these long FAQs have all the details you need. If nothing in the above FAQs fixes your problem you may post again detailing exactly which you have done and which steps failed.
Test Subject
Original Poster
#3 Old 23rd May 2010 at 4:29 PM
Okay, I updated my specs.

I think you're right, it might be a driver problem; I'll update it then let you know if it works or not.
In the Arena
staff: senior moderator
#4 Old 23rd May 2010 at 4:41 PM
With 1GB RAM and Free Space: 1.6 GB (if this is where the game is installed), I think the system cannot process what it needs to load the game and thus crash.
Moderator
staff: moderator
#5 Old 23rd May 2010 at 4:43 PM
I see the following things as being a potential problem with Sims 3:

Video Driver Date: 11/20/2009 (needs updated)
Audio Driver Date: 2/28/2003 (needs updated)
Memory: 1022MB RAM (2GB would help)
DirectX Version: DirectX 9.0c (needs updated)

* Drive: C:
* Free Space: 1.6 GB (need to find more free space)
* Total Space: 78.5 GB
Test Subject
Original Poster
#6 Old 23rd May 2010 at 5:02 PM
The 1.6 GB is with the game installed, but I can try to clear some crap out.

I just updated my driver, and it didn't do the trick; I'm not sure where to update my audio driver, and I'll update my DirectX.
Test Subject
Original Poster
#7 Old 23rd May 2010 at 5:47 PM
Cleared some room, I now have 3.3 GB of free space, and should be 6 GB once this folder finishes deleting.

I can't find any official updates for DirectX on XP, and I'm pretty weary of downloading random 'updates' for my computer. And updated my Sound driver
Test Subject
Original Poster
#8 Old 23rd May 2010 at 8:46 PM
Updated Sound Driver.
Updated DirectX Driver.
Updated Graphics Driver.
Cleared space, I now have 5.27 GB of Free Space.

Still doesn't work

Also, when I tried to update the DirectX driver I downloaded the update .exe thing from Microsoft and it practically did nothing. Same with the Sound Driver.

Note: I tried to see if it was working this time, so I started the Sims while DxDiag was going, so some thing might look different

==System==

* Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.100216-1441)
* System Manufacturer: Dell Computer Corporation
* System Model: Dimension 4600C
* Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
* Memory: 1022MB RAM
* Page File: 1318MB used, 1144MB available
* DirectX Version: DirectX 9.0c (4.09.0000.0904)

==Display==

* Name: NVIDIA GeForce 6200
* Manufacturer: NVIDIA
* Chip Type: GeForce 6200
* Approx. Total Memory: 256.0 MB?

* Main Driver: nv4_disp.dll
* Version: 6.14.0011.9745 (English)
* Driver Date: 4/3/2010 16:55:31


==Sound==

* Description: SoundMAX Digital Audio
* Driver Name: smwdm.sys
* Driver Version: 5.12.0001.3555 (English)
* Date: 2/28/2003 09:17:18


==Disk & DVD/CD-ROM Drives==

* Drive: C:
* Free Space: 5.4 GB
* Total Space: 78.5 GB
* File System: NTFS
* Model: HDS728080PLAT20
In the Arena
staff: senior moderator
#9 Old 24th May 2010 at 3:08 AM
The DirectX update may require XP Service Pack 3.
It may also need more space than that to unpack and run the update utility.

Doesn't mean after all this update, the computer would run the game fine, however.
That is a hardware restriction. The NVIDIA GeForce 6200 is on the list by EA, but too weak to be recommended by MTS staff - Game_Help:TS3_System_Requirementswiki
 
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