I have been playing the Sims 3 since it came out but i have realised that it has never updated. I wanted to check this so i went into game updates and saw that this was true. Infact, a sign saying Error: Unable to connect to EA download manager, appeared. I have tried reloading it as i read in other forums. I also read that if you remove Mods it helps. The problem is, i can not find evidence of there being any mods on my sims 3 i looked in Program Files etc. I'm begging for your help as i am many many updates behind. I am currently playing version 1.0.631.00002 which i assume is very old as it has not updated since i started playing, as far as i know. Please help.
Thank you in advance, Naomi x
Why do I get the error message 'Please check your internet connection' when trying to start EA Download Manager?
The inability to connect to EA Download Manager is usually a blockage of data somewhere along the route of your Internet connection. When troubleshooting online connections, you should keep in mind that you are not only dealing with your home network, but also your Internet Service Provider's series of networks. Also be aware that there can be a number of routers that your connection will pass through in order to reach the EA server.
Information transferred on the Internet is handled by shuttling bits of information, known as packets. For example, when you visited this web page, all the parts of the page were passed to your modem in packets. Downloading information from the Internet is simply a matter of passing packets back and forth between your computer and a server.
If these packets fail to reach their destination, you will receive errors concerning your connection. Here is a short list of some of the things that can stop you from connecting:
Software firewalls on systems and hardware firewalls on routers will prevent your computer from connecting to our server. Check with your Firewall's manufacturer to learn how to adjust your Firewall settings and allow EADM to connect.
* Server outages
Occasionally servers will experience an outage. Typically an outage can last from 24 to 48 hours. Check the official website for the game you are trying to access, or the official game forums, for any information on server outages.
* Internet security software
Internet security software will block or filter information that may be vital for the software to run. Check your Internet security software and adjust its settings to allow EADM to access to Internet.
* Scheduled server maintenance
During a sceduled maintenance you will not be able to connect to our servers. Check your game's official site for information on server outages.
If you continue on experiencing connection issues, it is possible that some of the following ports to connect to our servers are closed or blocked from your connection. The blockage can either come from your connection, or your ISP.
In order for EADM to connect to our servers and function properly, you will need o verify that the following ports are open:
Sims 3 - Launcher and/or EADM Issues
If you encounter issues while downloading Store/Exchange items or when trying to patch or Launcher won't even start, please try the suggestions on these FAQ articles: