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Instructor
Original Poster
#1 Old 12th Apr 2012 at 10:06 PM

This user has the following games installed:

Sims 3, World Adventures, Ambitions, Late Night, Generations, Pets, Showtime, Supernatural
Default the sims 3 launcher can't connect to origin
I've had this problem for ages! i removed all my CC and deleted my CC but this problem won't solve!
Even though the game runs perfectly fine the launcher is still missed up! i really tried everything like uninstalling the base game and all EPs and SPs and Origin and i reinstalled them all and even my anti-virus system (Notron) seems like it doesn't have any problems with it. Help me please! :O
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In the Arena
staff: senior moderator
#2 Old 13th Apr 2012 at 4:22 PM
Do you have a separate Firewall application than the Norton Antivirus? If so, what is it? And both the Sims3LauncherW and Origin programs have permission to access the EA servers?

What patch version is the base game on?
And what is the Origin version?

Can your username be used to logged on at https://www.thesims3.com & the https://help.ea.com/ sites without any issues?

If this is an account problem, there's nothing we can do to help with that. You need to contact EA Customer Support.
Instructor
Original Poster
#3 Old 19th Apr 2012 at 6:05 PM
Quote:
Originally Posted by ellacharm3d
Do you have a separate Firewall application than the Norton Antivirus?

No.
Quote:
Originally Posted by ellacharm3d
And both the Sims3LauncherW and Origin programs have permission to access the EA servers?

I don't know...
And i can access my account without any difficulties..
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