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- Sapphire ATI Radeon HD 7850 2GB
Replies: 7 (Who?), Viewed: 19553 times.
#1
19th Apr 2012 at 2:00 PM
Last edited by Honeywell : 29th Apr 2012 at 5:48 PM.
Sapphire ATI Radeon HD 7850 2GB
I finally got my new computer but I'm pretty upset because my graphics card does not run Sims 2. When I start the game all of the graphics settings are set to the lowest possible settings and the shadows and smooth details options are grayed out. I can't tell if I have the latest drivers installed or not. On the dxdiag the driver date given is 3/9/12 but on the websites the drivers have 3/28/12 but when I download them it just says that my drivers are already up to date when I go to install them. Is there anything I can do?
dxdiag info:
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1119 (English)
Driver Version: 8.951.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/9/2012 01:14:42, 958464 bytes
The Sapphire and AMD sites both have the same drivers.
http://www.sapphiretech.com/present...0006&lid=1&os=6
http://sites.amd.com/us/game/downlo..._win7-64.aspx#1
ETA:
From what I can tell the card just isn't supported so the game defaults to software rendering. If anyone knows of a way to force the game to use my video card I'd welcome that information.
ETA 2 - For any googlers:
Sapphire ATI Radeon HD 7850 2GB graphics card is unsupported for The Sims 2. In addition to not working in my new computer it doesn't work in an old 32 bit, single core system that used to be able to run the sims with an older graphics card. If there's driver updates or I find a work around I'll be sure to come back and edit this post.
Driver updates 4/25/12 - Still doesn't work.
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Scholar
#2
20th Apr 2012 at 2:44 PM
Posts: 1,118
That's weird. That card should be able to run it without any problems. Are you using a motherboard or CPU with an integrated GPU?
Did you install your drivers using windows update or with the installer from amd.com?
Did you install your drivers using windows update or with the installer from amd.com?
#4
20th Apr 2012 at 5:33 PM
A motherboard (Z68XP-UD3) and I have the most current drivers. I tried using windows and it said I had the most up to date drivers but I uninstalled them and tried the ones I downloaded from their site anyway but they were the same. I also tried previous versions of the drivers which of course didn't work. And I tried editing the Graphics Rules.sgr to no effect.
------------------
System Information
------------------
Time of this report: 4/19/2012, 08:51:09
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120305-1505)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z68XP-UD3
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~4.3GHz
Memory: 8192MB RAM
Available OS Memory: 8176MB RAM
Page File: 2175MB used, 14172MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
---------------
Display Devices
---------------
Card name: AMD Radeon HD 7800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x6819)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6819&SUBSYS_E218174B&REV_00
Display Memory: 1760 MB
Dedicated Memory: 2025 MB
Shared Memory: 3831 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VE228
Monitor Id: ACI22FA
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1119 (English)
Driver Version: 8.951.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/9/2012 01:14:42, 958464 bytes
-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A132&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6602 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 3/27/2012 17:03:36, 4015592 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 884.5 GB
Total Space: 953.8 GB
File System: NTFS
Model: WDC WD1002FAEX-00Y9A0
Drive: D:
Model: Optiarc DVD RW AD-7280S
------------------
System Information
------------------
Time of this report: 4/19/2012, 08:51:09
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120305-1505)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z68XP-UD3
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~4.3GHz
Memory: 8192MB RAM
Available OS Memory: 8176MB RAM
Page File: 2175MB used, 14172MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
---------------
Display Devices
---------------
Card name: AMD Radeon HD 7800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x6819)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6819&SUBSYS_E218174B&REV_00
Display Memory: 1760 MB
Dedicated Memory: 2025 MB
Shared Memory: 3831 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VE228
Monitor Id: ACI22FA
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1119 (English)
Driver Version: 8.951.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/9/2012 01:14:42, 958464 bytes
-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A132&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6602 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 3/27/2012 17:03:36, 4015592 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 884.5 GB
Total Space: 953.8 GB
File System: NTFS
Model: WDC WD1002FAEX-00Y9A0
Drive: D:
Model: Optiarc DVD RW AD-7280S
Scholar
#5
21st Apr 2012 at 1:36 PM
Posts: 1,118
Maybe this is a long shot, but try going into your motherboard BIOS and see if it has onboard graphics enabled and turn it off. The spec sheet you linked says "Integrated Graphics Processor: 1 x HDMI port, supporting a maximum resolution of 1920x1200."
Do you have the same problem in more recent games?
Do you have the same problem in more recent games?
#6
21st Apr 2012 at 1:58 PM
Quote: Originally posted by ajaxsirius
Maybe this is a long shot, but try going into your motherboard BIOS and see if it has onboard graphics enabled and turn it off. The spec sheet you linked says "Integrated Graphics Processor: 1 x HDMI port, supporting a maximum resolution of 1920x1200." Do you have the same problem in more recent games? |
I also put the card in an older system that I used to have the game on to be sure it actually was the card and not any other components of the new computer and the game defaulted to software rendering on that machine as well.
#7
23rd Apr 2012 at 6:47 AM
Catalyst 12.3 is the actual driver version that came shipped with the PC/ AMD GPU? You've tried uninstalling (the preinstalled version or whichever one you have now) in Safe Mode, reverting to 800x600 VGA mode and reinstall the downloaded version?
How about DirectX? Is that also checked to be updated? Or uninstalled and reinstalled?
All these driver hiccups on old programs are common and expected, usually cleared up in later driver versions. A lot of threads on the Amd boards on crashing, and stuff not working on the HD 78xx and 79xx series.
Only Sims 2 is not working for you, Sims 3 and other games are fine? Are other programs OK - Photoshop, Fireworks, Gimp, Blender, VLC - or whichever programs you generally use? No stuttering or glitches when rendering and watching movies?
I think the developers concentrate on testing drivers for current games first, so old ones get pushed aside for compatibility testing. I'd advise to play other games for awhile while the developers catch up (or rather backtrack, if they ever do).
How about DirectX? Is that also checked to be updated? Or uninstalled and reinstalled?
All these driver hiccups on old programs are common and expected, usually cleared up in later driver versions. A lot of threads on the Amd boards on crashing, and stuff not working on the HD 78xx and 79xx series.
Only Sims 2 is not working for you, Sims 3 and other games are fine? Are other programs OK - Photoshop, Fireworks, Gimp, Blender, VLC - or whichever programs you generally use? No stuttering or glitches when rendering and watching movies?
I think the developers concentrate on testing drivers for current games first, so old ones get pushed aside for compatibility testing. I'd advise to play other games for awhile while the developers catch up (or rather backtrack, if they ever do).
#8
5th Jun 2012 at 2:29 PM
Posts: 355
Thanks: 5594 in 34 Posts
I have an AMD Radeon 7800 - and it's unsupported. Honeywell's problems are the same as mine.
But I've resolved it, and it ended up being just 3 changes. I've spent all today about it - so I'm very excited.
Because the later cards are unsupported, if the Sims can't work out who's the vendor, and card - it goes default. But Because your card is similiar to mine - i.e. a '7?00' you get stung with an exception in the graphics.sgr, which will drag your settings back to low resolution.
So how to fix it:
All the work is being done in \TSData\Res\Config of your latest expansion (or M&G if you have that).
There are two files to change - make copies of them - Video Cards.sgr and Graphics Rules.sgr. That way if you make too big a mess, you've got something to go back to.
In Video Cards. sgr - you need to add your card's ID and description. you find that out by:
Open up the Video Cards.sgr
Find your Vendor (for you, as for me it was ATI)
At the end of it's list, include your id and card name in the same format as the others.
Mine looked like this:
That's the hard part.
Now open up Graphics Rules.SGR
Do a search on 7?00 it will bring you down to a line that looks like:
if (match("${cardName}", "*Radeon?VE*")or match("${cardName}", "*7?00*") or match("${cardName}", "*R100*") or match("${cardName}", "*IGP 3?0*") or match("${cardName}", "*9100 IGP*"))
The bit that I've bolded and struck out, - delete that bit.
I also defined the o/s to the game - but I'm pretty sure that's optional - because when I took it out, it still worked.
That will fix the resolution problems.
Honeywell is aware of the fix - I've sent it to her.
Simthing for everyone
"No Boom Today. Boom Tomorrow. Always Boom Tomorrow" - Ivanova (B5)
Having trouble with the Graphics card and Sims2? Feel free to pm me here, or in this forum at Leefish Sims 2 Graphic Cards
But I've resolved it, and it ended up being just 3 changes. I've spent all today about it - so I'm very excited.
Because the later cards are unsupported, if the Sims can't work out who's the vendor, and card - it goes default. But Because your card is similiar to mine - i.e. a '7?00' you get stung with an exception in the graphics.sgr, which will drag your settings back to low resolution.
So how to fix it:
All the work is being done in \TSData\Res\Config of your latest expansion (or M&G if you have that).
There are two files to change - make copies of them - Video Cards.sgr and Graphics Rules.sgr. That way if you make too big a mess, you've got something to go back to.
In Video Cards. sgr - you need to add your card's ID and description. you find that out by:
- Right click on your normal screen to bring up the change resolution window,
- Click on Advanced Settings
- The Adapter Tab has both:
At the end of Chip Type there's a hex number (0x6819) - that's the ID.
Adapter String: That's the name of the graphics card.
Open up the Video Cards.sgr
Find your Vendor (for you, as for me it was ATI)
At the end of it's list, include your id and card name in the same format as the others.
Mine looked like this:
Quote:
card 0x4158 "Mach 32" card 0x6819 "AMD Radeon HD 7800 Series" end |
That's the hard part.
Now open up Graphics Rules.SGR
Do a search on 7?00 it will bring you down to a line that looks like:
if (match("${cardName}", "*Radeon?VE*")
The bit that I've bolded and struck out, - delete that bit.
I also defined the o/s to the game - but I'm pretty sure that's optional - because when I took it out, it still worked.
That will fix the resolution problems.
Honeywell is aware of the fix - I've sent it to her.
Simthing for everyone
"No Boom Today. Boom Tomorrow. Always Boom Tomorrow" - Ivanova (B5)
Having trouble with the Graphics card and Sims2? Feel free to pm me here, or in this forum at Leefish Sims 2 Graphic Cards
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